Solutions Architect

About the Role

A prominent consumer-focused New Zealand company is undergoing a significant transformation in its technology landscape. This critical role in the customer applications domain involves simplifying complex systems and guiding a comprehensive, multi-year renewal of core customer experience platforms.

Responsibilities

• Collaborate closely with the Platform Owner and embed with delivery teams to design solutions and enforce architectural governance across the customer applications environment.
• Oversee systems integral to customer transactions and experiences, including billing, monetisation, customer care, order and inventory management, eCommerce, and the integration layers connecting these components.
• Operate across platforms such as Salesforce, web applications, and middleware/API services to ensure architectural consistency and robustness.
• Stay actively involved with delivery teams, providing ongoing architectural direction, ensuring solutions are practical, deliverable, and aligned with the overarching vision.
• Lead the strategic review and transformation of the customer applications architecture over 2–3 years, targeting meaningful modernization beyond incremental updates.
• Translate business and functional requirements into clear and feasible solution designs that adhere to architecture principles and platform standards.
• Provide technical leadership and mentoring to engineering and delivery teams, reviewing designs to maintain alignment with architectural intent.
• Identify and manage architectural risks, integration hurdles, dependencies, and technical debt early to mitigate potential delivery issues.
• Create concise documentation and guidance materials to support consistent, informed decision-making across projects.
• Collaborate within a broader architecture capability to ensure technology strategy is cohesive and domains do not operate in isolation.

Qualifications and Experience

• Extensive experience in solution architecture or senior engineering roles within digital or platform-centric technology settings.
• Demonstrated ability to design solutions spanning complex platforms such as web applications, CRM systems, and integration architectures.
• Strong grasp of API-driven integrations, middleware design, and contemporary cloud technology patterns.
• Proven expertise working with cross-functional delivery teams and third-party technology partners.
• Excellent technical leadership and stakeholder communication skills, capable of articulating architectural decisions clearly to diverse audiences.

Preferred Skills

• Familiarity with Salesforce platforms is advantageous but not mandatory.
• Experience with intricate customer platforms resembling telecommunications or media environments, particularly involving billing, order management, inventory, customer service, and high integration levels, is a plus.

Additional Information

Applicants must be New Zealand citizens, residents, or have secured the legal right to work in New Zealand with a valid visa. References will be requested later in the process; please do not include these in the initial application.