Self Employed Resolution Field Agent

Role Overview

As a Resolution Field Agent working on a self-employed basis, you will conduct visits to residential and commercial premises to manage and resolve client customer accounts. The position involves various tasks focused on service reconnection, support for clients facing financial difficulties, and account resolution activities.

Main Duties

• Addressing and resolving utility accounts for both commercial and residential customers
• Re-establishing connections between customers and client services
• Visiting customers facing financial challenges to introduce support services and assist with service reconnections
• Collecting precise utility meter readings during field visits

Work Schedule and Benefits

• Flexible working arrangement requiring a minimum of two weekdays per week, with daily shifts of eight hours
• Flexible starting times
• Workdays include Monday to Friday, with possible Saturdays depending on client business hours
• Daily guaranteed pay ranging from £130 to £150 based on experience and skills
• Comprehensive training and ongoing support provided
• Prospects for career advancement and opportunity to explore various roles within the company
• Assignments distributed UK-wide within previously agreed postal code areas

Requirements

• Possession of a full UK driving license
• Access to a personally insured vehicle with business insurance coverage
• The vehicle must meet ULEZ compliance standards if working within London ULEZ zones
• Clear Disclosure and Barring Service (DBS) check
• Good credit standing, with CCJs considered under certain conditions where repayment plans exist
• Strong organizational capabilities, negotiation proficiency, and case management skills
• Effective and professional communication skills with clients and customers
• Ability to work autonomously while adhering to company guidelines, policies, and targets
• Competence in identifying and managing disputes according to established procedures
• Openness to coaching and feedback aimed at ongoing performance improvement

Company Information

• Engage Services operates under Marston Holdings Limited, representing major brands within the utility and financial industries
• They lead the sector with their innovative self-employed field role program and value inclusivity and diverse applicants
• Recognized for supporting the Armed Forces with a Bronze Award for the Armed Forces Covenant, and strict compliance with Data Protection and FCA rules
• Offers extensive training to equip employees with transferable skills to achieve their potential

Additional Information

If you are motivated to join a reputable and forward-looking enforcement team, apply for this opportunity to work as a Resolution Field Agent.