Demand Manager – Testing & Quality Engineering

Role Overview

The Demand Manager for Testing & Quality Engineering is tasked with fostering business expansion, enhancing client engagement, and promoting the adoption of services within the Testing & Quality Engineering domain. This position demands a blend of profound technical expertise in Testing and Quality Engineering with strong capabilities in business development, solution crafting, demand creation, relationship management, and supervision of delivery processes. Serving as a trusted consultant, the incumbent recognizes client requirements, devises pioneering testing solutions, aids presales operations, and ensures the execution of successful deliverables that enhance customer satisfaction and business success.

Key Responsibilities

• Lead initiatives to generate demand, boost sales pipelines, and increase revenues for Testing & Quality Engineering offerings.
• Establish and nurture strategic partnerships with clients, business units, and tech leaders.
• Pinpoint client challenges and opportunities related to Testing, Quality Engineering, Digital Assurance, and Software Quality Management.
• Collaborate with sales and account teams to identify growth prospects, including cross-selling and upselling.
• Conduct workshops, discovery meetings, solution presentations, and engage with executives to align on objectives.
• Convert client needs into effective Testing and Quality Engineering strategies that are aligned with business and technological goals.
• Assist with preparation of RFIs/RFPs, solution proposals, effort estimation, pricing, and contracts.
• Manage end-to-end opportunity lifecycles including qualification, proposal, negotiation, and deal closure.
• Oversee delivery of major projects ensuring quality, client satisfaction, risk management, and financial performance.
• Track project health, delivery metrics, finances, and collect customer feedback.
• Coordinate between clients, sales, presales, and delivery teams to ensure cohesive progress from opportunity to implementation.
• Support creation of go-to-market strategies, service portfolio enhancements, and growth plans for Testing & Quality Engineering practice.
• Provide market intelligence, client insights, and competitive analysis for strategic service development.
• Address critical client issues with prompt escalation and resolution covering delivery and commercial risks.

Required Qualifications & Experience

• Bachelor’s degree in Computer Science, Software Engineering, IT, Engineering, or related fields.
• Relevant professional certifications such as ISTQB, PMP, Prince2, Agile, Scrum, or SAFe.
• Over eight years of professional experience encompassing Software Testing, Quality Engineering, Technology Consulting, or IT services.
• Demonstrated leadership experience in managing enterprise-level Testing and Quality Engineering projects.
• Background in client engagement, demand creation, business development, solutioning, or presales involvement.

Core Competencies & Skills

• Expertise in Software Testing and Quality Engineering methodologies.
• Knowledge of Test Automation frameworks and strategic implementation.
• Experience with Performance Testing and Engineering approaches.
• Familiarity with API and Integration Testing processes.
• Understanding of AI-powered Testing and Intelligent Quality Engineering concepts.
• Proficiency in Digital Assurance and comprehensive Quality Management.
• Experience with DevOps practices and Continuous Integration/Continuous Delivery (CI/CD) quality procedures.
• Leadership in enterprise Testing services and transformation programs.
• Strong skills in customer engagement and consultative sales techniques.
• Ability in managing demand generation and opportunity pipelines.
• Capabilities in solution architecture and design of testing services.
• Experience in presales activities, proposal compilation, and management of RFIs and RFPs.
• Commercial acumen and drive for business development.
• Governance and management of delivery engagements.
• Competence in revenue forecasting and pipeline oversight.
• Expertise in stakeholder and executive relationship management.
• Skills in risk, issue management, and escalation processes.
• Strategic planning and execution of market-facing initiatives.