Lead Customer Service Representative

About the Role and Location

This position is located at Store 2723518, 1310 N Hwy 41, Calhoun, Georgia 30701. The role offers flexible and varied shift availability in a dynamic retail environment.

Job Overview

We are seeking a motivated individual to join as a Lead Customer Service Representative, contributing to a fast-paced and enjoyable workplace where career development and challenges abound.

Benefits

• Comprehensive Medical, Vision, Dental, and Life Insurance
• Short and Long Term Disability coverage
• Flexible working schedules tailored to your needs
• Weekly pay distribution ensuring timely compensation
• Employment with a large and stable organization
• Opportunities for rapid career advancement
• Engaging work environment with motivated colleagues
• Diverse daily tasks providing variety
• Paid thorough training programs
• 401(k) Plan with competitive employer match
• Flexible Spending and Health Savings Accounts
• Tuition reimbursement opportunities

Primary Responsibilities

• Welcoming and assisting customers promptly and professionally
• Operating the cash register and handling transactions accurately
• Making product suggestions to enhance customer satisfaction
• Occasionally participating in food service tasks as required
• Assuming leadership during shifts to gain managerial experience
• Maintaining high standards of store cleanliness and appearance indoors and outdoors
• Ensuring fast, friendly service throughout the store
• Providing consistent, reliable attendance onsite
• Collaborating with an energetic team while accomplishing various store duties

Key Competencies

• Strong sales skills in a retail environment
• Delivering excellent customer service and engagement
• Effective communication and interpersonal skills
• Ability to work efficiently in a fast-paced setting while enjoying the work
• Team-oriented approach to meet daily objectives
• Proactive problem-solving and innovative thinking
• Quick decision-making and offering helpful suggestions
• Leadership capabilities supervising junior team members

Preferred Qualifications

• Experience in retail and customer service roles
• Background in entry-level management or supervisory duties
• Cashiering or sales associate experience
• High School Diploma or equivalent educational qualification
• Strong ambition for career growth
• Enthusiasm for learning and a positive attitude

Physical Demands

• Ability to stand and/or walk for up to 8 hours consecutively
• Capability to lift and carry items weighing up to 30 pounds from the ground overhead for up to 30 minutes during a shift
• Occasional lifting/carrying of objects up to 60 pounds from ground to waist level
• Ability to push or pull with a force of up to 20 pounds using arms
• Bending at the waist with twisting motions for up to one hour per shift
• Use of hands for grasping, reaching, and manipulating objects requiring hand-eye coordination; may include ladder climbing for stocking and sign placement

Equal Opportunity and Accommodation

The employer is committed to equal opportunity and complies with the Americans with Disabilities Act (ADA) along with applicable state and local laws. Applicants who require accommodations during the application process are encouraged to contact the Human Resources representative. The company uses the federal E-Verify program to confirm work eligibility.