Continuous Improvement Specialist - Processing

Role Overview

Join NZ Post as a Continuous Improvement Specialist focused on our Processing network, where you'll drive operational enhancements that boost safety, service quality, and efficiency. This position requires collaborating closely with operational leaders and frontline teams to identify improvement opportunities, resolve operational issues, and embed sustainable, measurable process improvements.

Key Responsibilities

• Drive continuous improvement and Operational Excellence initiatives within NZ Post’s national Processing operations.
• Analyze, redesign, and optimize operational processes to enhance overall performance.
• Collaborate with leadership and teams to address complex operational challenges.
• Implement and advocate standardized Operational Excellence practices and sustainable improvements.
• Monitor operational performance and ensure lasting positive outcomes.
• Coach teams on structured problem-solving techniques, Lean thinking, and continuous improvement methodologies.

Candidate Profile

The ideal candidate enjoys unpacking complex systems and devising practical solutions to optimize them. You possess excellent communication and stakeholder management skills, with the ability to influence at all organizational levels and guide others through change. A data-oriented mindset combined with a passion for operational excellence is essential.

Required Qualifications and Experience

• Lean Six Sigma Green Belt certification is mandatory; Black Belt preferred.
• Proven experience in delivering continuous improvement and Operational Excellence initiatives within processing, manufacturing, logistics, supply chain, or similar operational sectors.
• Strong skills in process analysis, design, and optimization.
• Outstanding stakeholder engagement, influencing, and relationship management abilities.
• Comfortable operating in dynamic, complex operational environments.
• Fluency in leveraging data and operational insights to drive measurable improvements.
• Business Process Management (BPM) certification or related experience is advantageous.

Additional Information

NZ Post is transforming to become the delivery partner of choice in Aotearoa, focusing on parcel innovations and evolving mail services. Joining now means contributing to meaningful change with a clear impact on the future of delivery services.

Application deadline is Sunday 20 September 2026. Due to the dynamic nature of NZ Post, closing dates may be adjusted, so early application is recommended.

All successful candidates must prove their eligibility to work in New Zealand, undergo security and reference checks, and in some cases, credit and drug tests.

NZ Post values inclusivity and is a Gold Supporter of the Pride Pledge, promoting a workplace where everyone can be their authentic selves.