Customer Executive

Job Overview

We are seeking an energetic and customer-oriented Customer Executive (Sales Officer) to drive sales growth, foster strong relationships with customers, and deliver outstanding service. The candidate will be responsible for meeting sales goals, managing distributors and sales staff, and ensuring customer satisfaction and service quality. This position demands excellent communication, negotiation, and problem-solving capabilities, and the ability to thrive in a dynamic environment.

Key Responsibilities

• Meet and strive to exceed monthly and quarterly sales objectives.
• Identify and generate new business prospects through field visits, referrals, and lead identification.
• Perform regular market visits to uncover new opportunities and keep track of competitor activities.
• Promptly address customer inquiries, complaints, and service requests with professionalism.
• Oversee order processing and coordinate timely deliveries for both primary and secondary sales channels.
• Maintain detailed records of customer interactions, sales engagements, and follow-up activities.
• Work closely with internal departments to ensure smooth customer service and efficient order completion.
• Provide consistent sales reports and valuable market feedback to the management team.

Qualifications and Eligibility

• Possess a graduate degree, preferably B.Com or BBA.
• MBA qualification is an advantage but not essential.