Technical Support Executive - HRMS EasyTimePay
A V Techno Soft India Private Limited
Delhi-NCR, India · Full Time
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- Experience
- Up to 2 yrs
- Salary
- INR 15,000 – INR 20,000 / month
- Openings
- 1
- Posted
- il y a 22 heures
- Work mode
- In office
- Resume
- Required to apply
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Job description
Overview
We are looking for a Technical Support Executive specialized in EasyTimePay HRMS software to join our Technical Support and Implementation team. This full-time role is designed for candidates with up to 2 years of experience who can manage HRMS software installations, basic database management using MS SQL Server, and provide excellent customer support through telephonic and remote channels.
Primary Responsibilities
- Manage installation, configuration, and deployment of the company’s EasyTimePay HRMS software at client sites, including software, database, and system settings setup.
- Perform fundamental database tasks involving MS SQL Server such as executing queries, backups/restores, and troubleshooting.
- Provide telephonic and remote troubleshooting support for software, attendance, payroll, and employee management issues.
- Maintain accurate documentation of customer support requests and issue resolutions.
- Identify and escalate complex technical problems to the development or technical team as appropriate.
- Troubleshoot connectivity and interoperability concerns amongst software, database, servers, and biometric devices.
Skills and Technical Knowledge
- Basic to intermediate proficiency in MS SQL Server database management including querying and problem resolution.
- Experience in installing and configuring software applications.
- Fundamental understanding of Windows operating systems and Windows Server/Desktop environments.
- Basic networking knowledge including familiarity with TCP/IP protocols, IP addresses, ports, and Windows Firewall configuration.
- Working knowledge of remote desktop tools to assist with customer support.
- Effective verbal communication skills and customer-oriented attitude.
- Familiarity with HRMS, attendance, payroll, or biometric systems is advantageous.
Additional Information
The role requires a blend of technical expertise in MS SQL, HRMS software installation, basic networking and firewall configuration knowledge, coupled with strong communication skills to ensure successful implementation and ongoing support of EasyTimePay HRMS software.
Terms and Conditions
This is a full-time position based in Delhi-NCR. The salary offered ranges from 15,000 to 20,000 INR per month.