Café Supervisor

Role Overview

Located at Waterford Village in Hobsonville, Auckland, Oceania is seeking a dedicated Café Supervisor for a fixed-term position from late September 2026 until early April 2027. This role requires working 37 hours per week and involves hands-on leadership of the café's daily operations.

Primary Duties

• Lead and support the café team to ensure a warm and inviting atmosphere for residents, families, and visitors.
• Establish strong relationships with customers, delivering exceptional service consistently.
• Collaborate with the Head Chef on menu planning, cabinet items, and quality food presentation.
• Engage directly in kitchen tasks such as basic cooking, baking, and preparing sandwiches or short-order meals.
• Prepare excellent coffee and assist with daily food and beverage service.
• Manage inventory, including stock levels and ordering processes.
• Oversee POS and EFTPOS transactions accurately and maintain reliable café records.
• Support catering for resident events and other special functions.
• Maintain rigorous standards of food safety, hygiene, and cleanliness throughout the café.
• Provide training and mentorship to café team members, enhancing their skills and development.
• Manage operational costs effectively while seeking ongoing improvements in the café experience.

Candidate Profile

• Minimum of three years' experience in food service, preferably including supervisory or senior roles in a café environment.
• Comfortable and experienced with food preparation and basic cooking duties.
• Excellent customer service abilities coupled with a warm and approachable demeanor.
• Strong leadership skills with experience in team development and support.
• Solid knowledge of food safety protocols, hygiene practices, and general café operations.
• Well-organized, capable of managing stock and day-to-day administrative tasks efficiently.
• Barista experience or skills will be a beneficial addition.
• Hospitality qualifications or food handling certifications are advantageous.
• Effective communicator, adept at building positive connections with diverse individuals.
• Possesses a collaborative mindset and willingness to assist across various areas as needed.

About Oceania

Oceania is a prominent provider of retirement living and aged care in New Zealand, with over 30 villages catering to more than 4,000 residents. The company values teamwork, innovation, commitment to care, and delivering on promises to make a meaningful difference every day.

Work Environment and Benefits

• Be part of a unified team that values collaboration across functions.
• Engage in continuous improvement through creative problem-solving.
• Work within a safe, caring environment focused on resident and staff wellbeing.
• Receive competitive compensation and opportunities for professional growth.
• Access to free, confidential wellbeing support and career-building experiences.

Additional Information

Oceania does not accept unsolicited resume referrals from recruitment agencies and assumes no responsibility for fees related to unsolicited CVs.