Technical Support Representative Intern

About the Internship

Embark on a career path with IBM Consulting, where partnerships with global leaders in diverse industries fuel innovative hybrid cloud and AI solutions. Supported by top-tier technology and the robust IBM and Red Hat platforms, this role offers an environment to challenge conventions, spark creativity, and deliver impactful client-focused outcomes. The culture emphasizes growth, empathy, and values your unique skills to foster long-term career development.

Role Overview and Responsibilities

This opportunity is designated exclusively for candidates selected via the Prime Minister's Internship Scheme through their official portal. The internship facilitates hands-on observation and gaining experience in scheduling, production monitoring, and application management. As part of this role, flexibility to work in shifts is essential.

• Observe the daily duties of IBM Consultants, particularly relating to application monitoring including process supervision, incident and fault diagnosis, and simple issue resolutions.
• Acquire know-how in managing low to medium complexity technical support tasks encompassing understanding of application functionality and its underlying technologies.
• Participate in scheduling and monitoring of application production.
• Engage in administration of application-related services and perform non-coding application configuration tasks.

Educational and Eligibility Requirements

• Candidates should hold or be pursuing a Bachelor's degree, preferably in BSc or BCA.
• Applicants must have completed 12 years of schooling plus 3 years of higher education (12+3 academic years).
• A consistent academic record with a minimum 60% score in 10th, 12th, and college examinations is required.

Required Skills and Attributes

• Excellent interpersonal communication skills, both written and verbal.
• Strong analytical and ethical standards.
• Demonstrated ability to handle challenging assignments.
• Good command of spoken and written English.
• Relevant subject knowledge aligned with graduation discipline.