Technical Instructor

About Everpure

Everpure, listed on NYSE as P, has grown from a storage pioneer to an established data platform company, closing fiscal 2026 with revenues of $3.7 billion and achieving its first billion-dollar quarter. It is accelerating growth into fiscal year 2027 and is strategically involved with industry leaders in hyperscalers, AI laboratories, AI hardware supply chains, data platform services, and the wider AI ecosystem.

Role Overview

We are seeking a dedicated Technical Instructor who is passionate about customers and driven to innovate in education and skill development for employees, customers, and partners. The ideal candidate excels in presentation and facilitation, thrives in a highly organized environment, and embraces challenging the norm. This is an individual contributor role, reporting to the Performance, Education & Knowledge Team within the global Customer Experience organization, which includes Technical and Professional Services.

Key Responsibilities

• Deliver technical training sessions across EMEA focused on enabling employees, partners, and customers with skills to effectively utilize Pure technology.
• Adopt creative and innovative methods to enhance learning and teaching.
• Quickly acquire knowledge of new subjects and technologies independently.
• Conduct a diverse range of classes and events, both in-person and virtual instructor-led formats.
• Support the development and revision of technical course materials.
• Collaborate with content creators company-wide to curate impactful educational content tailored to accelerate learner success.
• Utilize in-depth understanding of storage systems and networking technologies while staying updated on product innovations, market strategies, and industry trends.
• Work consultatively with divisional stakeholders and learning & development teams to ensure alignment of learning solutions with developmental needs.
• Provide practical and cost-effective training recommendations considering target audiences, delivery methods, timing, and necessary travel.
• Apply basic instructional design methodologies, including audience analysis, job task evaluation, storyboarding, assessment strategy, and planning learning activities.
• Partner closely with other L&D staff and vendors for development and delivery of training solutions.
• Collect and analyze feedback to enable ongoing improvement of training programs.
• Monitor training efficacy and report outcomes.
• Communicate effectively with team members, business units, and key stakeholders regarding training initiatives and recommendations.

Additional Information

This role primarily requires working onsite in our office per company policies, except during PTO, approved travel, or authorized leave.

Qualifications and Skills

• Bachelor’s degree or equivalent practical experience.
• At least 5 years experience in technical training or content creation related to storage and/or networking.
• Capability to train individuals who do not speak English fluently, using translators as necessary.
• Strong proficiency with Linux operating systems and command-line interface.
• Good understanding of hardware and configurations.
• Technical knowledge of foundational technologies such as fibre channel, iSCSI, and networking.
• Familiarity with operating systems like Solaris, Linux, Windows, VMware, LANs, WANs, and storage area networks is an advantage.
• Experience or knowledge of Solid State Drives (SSD) and Flash SAN/NAS storage is highly beneficial.
• Exemplary presentation and facilitation skills, including whiteboarding and engaging learners with diverse techniques.
• Experience delivering webinars and virtual instructor-led training sessions.
• Competence in developing training content and designing lab scenarios.
• Previous exposure to technical or customer support environments is a strong plus.
• Ability to work autonomously and in collaboration with a positive and proactive approach.
• Excellent written and verbal communication skills.
• Entrepreneurial mindset with eagerness to experiment with new tools, methods, and processes to enhance learning experiences.
• Significant experience in customer-focused service delivery environments.
• Willingness to work in an open office team setting.
• Availability for 50%-75% travel requirement.

What We Offer

• A culture that values innovation and critical thinking encouraging trailblazers.
• Opportunities for professional growth supported by a collaborative environment recognized as a great workplace.
• Supportive team atmosphere that prioritizes collective success over ego.
• Work-life balance supported by flexible time off, wellness programs, and company events.

Accommodations and Diversity

We provide accommodation requests for candidates with disabilities during the hiring process. We are committed to building an inclusive team where every individual is welcomed and supported irrespective of race, ethnicity, gender identity, sexual orientation, age, veteran status, disability, or other legally protected characteristics.