Shift Lead

Role Overview

The Shift Lead position entails managing store operations in the absence of store management, ensuring readiness for business hours, and maintaining a positive customer experience. This role is responsible for opening and closing duties, cash handling, and assisting with merchandising and inventory management.

Core Responsibilities

• Open and close the store including necessary system startups, cash handling, and preparation of sales floor and stockroom.
• Manage product returns, void orders, customer refunds, cash deposits, and cash register change management.
• Welcome and assist customers and patients, addressing queries and resolving complaints to maintain excellent service standards.
• Demonstrate and promote superior customer service practices such as proactive assistance and fulfilling customer needs.
• Hold store keys to facilitate opening and closing without management present.
• Support team members with warehouse and vendor order processes including receiving deliveries by opening the back door.
• Ensure registration of all sales on assigned cash register, monitoring scanning errors, price changes, and voids.
• Assist management in reviewing order exceptions and handling reverse logistics like returns and empty packages.
• Help develop and implement promotional displays, seasonal setups, merchandise resets, and revisions.
• Maintain accurate inventory counts across departments, stockroom, and overstock areas.
• Ensure compliance with the Outdate program and proper stock rotation using FIFO method.
• Manage department pricing changes daily and ensure appropriate signage to reflect pricing accurately and follow local regulations.
• Assist with bookkeeping tasks including cash reports, counts, ledgers, and bill payments as required.
• Contribute to interior and exterior store maintenance, ensuring cleanliness and orderly appearance, and report repair needs.
• Separate food items according to company policies and position products correctly, especially perishable goods.
• Operate store systems and equipment effectively and assist at pharmacy window as needed.
• Enforce compliance with regulations concerning controlled products such as alcohol and tobacco.
• Conduct bag checks of team members upon store exit.
• Adhere to all company policies and maintain respectful workplace relationships.
• Complete assigned special projects and tasks as directed.

Training and Communication

• Participate in trainings and complete Personal Performance Learning (PPL) assignments as requested by management.
• Communicate effectively between management and staff by assigning tasks when management is absent.
• Report disciplinary issues and customer complaints to management promptly.

Basic Qualifications

• At least one year of leadership, supervisory, or retail key holder experience.
• Proficiency in reading, writing, and speaking English (except Puerto Rico).

Preferred Qualifications

• Knowledge of store inventory control is desirable.
• Employment will be considered regardless of arrest and conviction records.
• Must obtain and maintain a valid PTCB certification or pharmacy license as mandated by state law.

Additional Information

This position is an equal opportunity role inclusive of disability and veteran status. Compensation will vary based on location, experience, education, and other relevant factors. The hourly pay range is $17 to $20. The position remains open until filled.