Call Center Agent

About LIFA Logistics

LIFA Logistics is an internationally operating transport and logistics company headquartered in Hof (Saale), Germany, with additional international branches. Founded in 2020, the company has since grown to more than 70 employees who share its core philosophy focused on employee and customer wellbeing, earning certifications such as Top Company 2023/2024/2025 and Great Place to Work 2023/2024/2025.

With its own fleet and partner companies, LIFA manages national and international freight including part and full loads, heavy and oversized transports, refrigerated shipping, air and sea freight, as well as special transports. Its broad international network optimizes global logistics services, supported by passionate and knowledgeable teams serving diverse industries.

The company features a modern office environment with advanced digital infrastructure fostering innovation, technology-driven professional workspaces, teamwork, and individuality.

Position Details

This role is a permanent position with a possibility to shorten the probation period. The company provides a unique career opportunity for individuals interested in starting their career in Germany and potentially continuing in the Izmir, Turkey branch after thorough onboarding and training in Germany.

Key Responsibilities

• Acquiring new customers and expanding existing customer relationships.
• Supporting new customer acquisition through proactive calling and follow-ups.
• Managing and maintaining customer contacts across multiple communication channels.
• Conducting needs analyses and developing custom solutions collaboratively with sales.
• Collaborating closely with the dispatch department and other internal teams to ensure optimal customer results.
• Maintaining and documenting customer data and preparing reports.

Requirements

• Experience in call centers or sales is advantageous but not mandatory; career changers are welcome.
• Strong communication skills with enjoyment in telephonic customer interaction.
• Proficiency in MS Office applications such as Word and Excel.
• Structured, independent work approach with a strong customer orientation.
• Friendly, service-focused demeanor with persuasive skills.
• Good command of German; knowledge of additional languages is a plus.
• Passion and talent for sales.

Benefits

• Highly competitive compensation reflecting individual performance.
• Flexible working hours including part-time and flexitime options.
• Long-term job security in a growing company.
• Bonus and incentive systems rewarding achievements.
• Comprehensive onboarding including a personal mentor.
• Flexible work time management with options to compensate or pay for overtime.
• Challenging and engaging assignments to develop talents.
• Company pension provisions for future security.
• Opportunities for education and career advancement.
• Flat hierarchies and a relaxed 'du' communication culture.
• No weekends or shift work, facilitating leisure planning.
• Possibility to work from home.
• Regular team events promoting enjoyment at work.
• Ergonomically adjustable desks for comfort.
• Modern workspace with top technology to enhance productivity.
• Complimentary refreshments including a weekly fruit basket, coffee, and a variety of drinks.
• Recreation options such as an indoor table tennis table, foosball, and darts.
• Support for employee social engagement with up to 3 days of special leave annually.
• Convenience for parcel deliveries directly to the office.

Additional Information

LIFA Logistics emphasizes the importance of personal appreciation and human interaction as key pillars of its success despite evolving technologies and structures. If this role is not the perfect match, more opportunities are available on the company's career portal. Join LIFA Logistics and be part of a company passionate about transport and logistics.