Learning & Development Manager

Position Overview

We are seeking a Learning & Development Manager to lead and execute the overall learning and development strategy at a luxury hotel. This role encompasses planning annual training schedules, managing onboarding programs, developing leadership and career growth initiatives, and ensuring alignment with international brand standards and service quality benchmarks.

Key Responsibilities

• Devise and implement the hotel-wide Learning & Development strategy.
• Create, operate, and evaluate annual training plans.
• Organize orientation and onboarding programs for new hires.
• Design and manage leadership, management, and career development training sessions.
• Administer and promote adherence to IHG brand standards and mandatory training requirements.
• Collaborate with department heads to analyze training needs and draft development plans.
• Plan and deploy initiatives aimed at enhancing colleague engagement through learning and development.
• Support development efforts aligned with performance management and succession planning.
• Manage and analyze training data and generate reports.
• Partner with internal and external training institutions and educational collaborators.
• Support internship and industry-academia cooperative program planning and management.
• Understand and apply Forbes Travel Guide service standards by coordinating training across departments, facilitating certification maintenance, and driving service quality improvements.
• Foster a service culture befitting a luxury hotel to elevate guest experiences.

Compensation and Benefits

Salary will be determined based on skills and experience, following organizational guidelines and interview outcomes.

• Annual performance-based incentive bonus (applicable to full-time and contract employees)
• Annual salary review
• Comprehensive social insurance: health, pension, employment, and workers' compensation
• Paid annual leave after probation period
• Full coverage of transportation expenses
• Various educational training systems
• Discounted accommodation privileges within IHG domestic and international hotels
• Facilities including separate locker rooms, showers, and nap rooms for men and women
• Employee cafeteria providing one free meal per working day

Qualifications

• Practical experience in Learning & Development or Training within the hotel or hospitality sector.
• Prior management experience is preferred.
• Experience in designing, organizing, and facilitating training programs.
• Strong communication skills in both Japanese and English.
• Proficiency in Microsoft Office applications.
• Passion for talent development and excellent interpersonal skills.
• Familiarity with Forbes Travel Guide and luxury service standards, or willingness to learn.

Desired Traits

• Commitment to fostering organizational growth through employee development.
• Ability to communicate effectively across departments.
• Proactive in identifying challenges and implementing improvements independently.
• Enthusiastic about enhancing service quality in a luxury hotel environment and actively supporting Forbes Standards.

Contact Information

Submit applications to:
InterContinental Osaka Human Resources Department
3-60 Ofuka-cho, Kita-ku, Osaka City, 530-0011, Japan
Email: recruit.icosaka@ihg.com