Housekeeper

Position Overview

The Hotel Room Housekeeper is responsible for cleaning, restocking, and maintaining hotel guest rooms according to assigned duties and hotel standards.

Primary Responsibilities

• Obtain assigned room lists from management and prioritize rooms requiring early service.
• Check and replenish cleaning cart supplies as needed.
• Maintain cleaning equipment in good condition.
• Announce presence before entering rooms and return later if occupied.
• Remove used linens, towels, and bed coverings; replace with fresh items.
• Make beds neatly and stock towels and washcloths consistent with hotel policies.
• Clean and sanitize bathrooms and kitchen/kitchenette areas as per protocols.
• Wipe down all surfaces and clean mirrors in guest rooms.
• Vacuum floors and dispose of trash properly.
• Restock complimentary coffee, snacks, and toiletries following the hotel checklist.
• Conduct final room inspections to ensure hotel standards are met.
• Notify supervisors when rooms become available; report any suspicious occurrences to security.
• Manage soiled linens by laundering, folding, and organizing them as needed.
• Report maintenance or repair needs promptly to the maintenance department.
• Transport lost items to designated lost and found if guests have departed.
• Perform other job-related tasks as assigned.

Qualifications and Skills

• Strong attention to detail and thoroughness in completing tasks.
• Maintain discretion and respect guest privacy at all times.
• Consistently perform work with high quality and reliability.
• Communicate pleasantly and professionally with guests.
• Basic literacy sufficient to read product labels and communicate job-related information.
• Basic proficiency in English (reading, writing, speaking) preferred.

Physical Requirements and Working Conditions

• Ability to stand and walk for prolonged periods and perform tasks involving frequent pulling, pushing, and bending.
• Able to lift up to 15 pounds occasionally.
• Willingness to work on a rotating seven-day schedule, including some afternoon shifts.
• Potential exposure to hazards such as slips, trips, falls, dirt, humidity, temperature extremes, contact with water and harsh cleaning chemicals, and frequent hand washing.

Additional Information

Employment requires passing a background check and drug screening prior to hiring.