F&B Supervisor

About the Company and Location

This opportunity is based at Souq Waqif Boutique Hotel By Tivoli, part of Tivoli Hotels & Resorts, a renowned collection of luxury hotels and resorts located in attractive cosmopolitan settings worldwide including Europe, the Middle East, Brazil, and Asia. Founded in 1933, Tivoli prides itself on delivering exceptional service, authentic local experiences, and a strong dedication to hospitality excellence.

Role Overview

The Food & Beverage Supervisor will manage the daily operations of the hotel's outlets including restaurants, bars, cafés, or banquet services. This role focuses on ensuring top-quality guest service, maintaining operational standards, leading and developing the F&B team, and supporting the achievement of financial and operational goals set by the Restaurant Manager.

Responsibilities

• Oversee daily functioning of all food and beverage outlets within the hotel premises.
• Lead, encourage, and provide guidance to the service team to ensure an excellent guest experience.
• Uphold company standards related to service, hygiene, health, and safety rules strictly.
• Organize pre-shift briefings and delegate appropriate responsibilities to team members.
• Evaluate staff performance regularly and deliver coaching, training, and constructive feedback.
• Address and resolve guest complaints swiftly and professionally to maintain satisfaction.
• Collaborate with kitchen staff to guarantee prompt and accurate delivery of orders.
• Manage table turnover rates, booking schedules, and seating plans to optimize efficiency.
• Support inventory management including requisitions and minimizing waste.
• Ensure completion of all opening and closing procedures accurately and on time.
• Oversee cash handling, billing, and point-of-sale processes in adherence to company policies.
• Assist with staff scheduling, attendance monitoring, and enhancing team productivity.
• Maintain outlet cleanliness, oversee equipment upkeep, and adhere to sanitation standards.
• Contribute to meeting sales targets, promote upselling strategies, and control costs effectively.
• Compile operational reports and escalate any issues to the Restaurant Manager promptly.

Qualifications

• A Diploma or Bachelor’s degree in Hospitality Management, Hotel Management, or related fields is favored.
• Possess 2 to 4 years of experience in Food & Beverage operations with at least 1 year in a supervisory capacity.
• Experience within hotel environments, fine or casual dining, or luxury hospitality sectors is preferred.