Bilingual Front Desk Executive

About the Company

Best Western Premier Accra Airport Hotel is a distinguished 4-star establishment located in Accra, Ghana. The hotel offers superior accommodations complemented by modern amenities and aims to deliver exceptional service tailored to both business and leisure travelers. With its strategic location close to the airport, it is highly favored by both international and local guests seeking convenience and comfort. Employees benefit from working in a professional, guest-focused environment that prioritizes courtesy, efficiency, and meticulous attention to detail.

Role Overview

The Front Desk Executive will serve as the primary point of contact for guests, managing all aspects of check-in and check-out processes to ensure a seamless front office operation. Responsibilities include answering phone calls, addressing guest inquiries, managing reservations, and collaborating with other hotel departments to fulfill guests' needs. The role also entails processing payments accurately, maintaining detailed records, and promptly resolving any guest concerns while maintaining professionalism. The position is full-time and requires the individual to be present onsite in Accra, adhering strictly to the hotel’s policies and service excellence standards. Maintaining a polished professional appearance and embodying the hotel’s brand values are essential, along with fostering a welcoming and hospitable environment.

Qualifications and Requirements

• Possession of a Degree or Higher National Diploma in Bilingual Studies, Arts with specialties in French, Spanish, and Linguistics, preferably with First Class or Upper Second Class honors.
• Between one and three years of experience in roles such as Front Desk Executive, Hospitality, Customer Service, Receptionist, or related positions.
• Demonstrated strong customer service skills focused on guest satisfaction and excellence in reception duties.
• Excellent communication and interpersonal skills for effective interaction with guests, colleagues, and management.
• Professional phone etiquette with experience managing telephone inquiries and reservations.
• Proficiency in front office software, reservation systems, and basic computer applications.
• Good organizational capabilities and time management skills with an emphasis on accuracy and attention to detail.

How to Apply

Potential candidates are encouraged to send their CV and academic certificates to the official hotel email address for consideration.