Guest Services Agent

About Avani Deira Dubai Hotel

Avani Deira Dubai Hotel offers a vibrant environment that harmonizes stylish design with functional comfort and privacy. Focused on an upbeat and respectful service culture, it creates welcoming social spaces, comfortable rooms, and locally inspired cuisine. Avani Hotels are expanding globally across Europe, the Middle East, Asia, Africa, and Australia. The hotel prioritizes warm welcomes and genuine smiles to create memorable experiences for guests.

Role Overview

The Guest Services Agent serves as a vital ambassador for the Avani Hotels brand and the hotel itself by establishing positive initial impressions. This role demands friendliness, tact, problem-solving, and a range of communication skills to serve, inform, and satisfy guests from diverse backgrounds. The agent acts as an information provider, diplomat, salesperson, coordinator, and more, maintaining politeness and efficiency throughout.

Core Responsibilities

• Proactively anticipate and address guest needs, managing inquiries in line with the Minor Hotels service philosophy.
• Maintain in-depth knowledge of hotel offerings, including room categories, rates, amenities, food and beverage outlets, promotional activities, spa and health club services, and other Minor Hotels properties.
• Take full personal accountability for delivering top-tier guest service and upholding the renowned standards of Minor Hotels at all times.
• Ensure all guest satisfaction issues are resolved promptly with proper follow-up.
• Demonstrate creativity and initiative by suggesting alternatives that enhance the guest experience.
• Participate actively in hotel events, daily briefings, and training sessions to continually develop professional capabilities.
• Foster cooperative and harmonious relationships with all departments within the hotel.

Additional Information

This position does not encompass every task expected; employees are encouraged to find innovative ways to support the business, guests, and colleagues.

The hotel represents both the property and the country, upholding mutual respect and dedication among team members to provide outstanding service quality.