Lucy M. Njogu

About

Detail-oriented administrative professional with 4+ years of experience in records management, data verification, and documentation support for leadership and client accounts. Strong background in CRM systems, reporting, and remote operations with a consistent record of high accuracy and process improvement.

Experience

• Founder & Operations Lead
  Inbox Rescue Co.
  Jan 2026 – Present
• Executive Assistant
  EUSMS Kenya
  Aug 2025 – Present
• Operations & Administrative Support Executive
  Apollo Agriculture
  Jul 2022 – May 2025
• Customer Experience Agent
  Apollo Agriculture
  Jan 2022 – Jun 2022

Education

• Diploma in Data Management and Analytics
  East Africa Institute of Certified Studies
  Data Management and Analytics

Skills

• Document Management
• Data entry
• Google Workspace
• CRM
• Quality control
• Spreadsheet Management
• Microsoft Office
• Process Improvement
• Confidentiality
• Records Management
• Information Verification

Courses & certifications

• Clio — Get Organized Learning Path, Certificate of Completion · Clio · 2026

🗣️ Languages

• English · Professional
• Swahili · Native

🏆 Achievements & awards

• 98%+ Data Accuracy Across 500+ Active Client Accounts

  Sustained 98%+ data accuracy across 500+ active client accounts over 3 consecutive years at Apollo Agriculture.

• Inbox Triage System Reduced Response Times by 40%

  Built an inbox triage and documentation system at EUSMS Kenya that cut response times by 40% and became the permanent team standard.

• Follow-up Tracking Workflow Reduced Backlog by 30%

  Redesigned a follow-up tracking workflow at Apollo Agriculture, reducing case backlog by 30% within six months.

• 100% Same-day Documentation Accuracy

  Logged client interactions and documentation with 100% same-day accuracy throughout tenure at Apollo Agriculture.

• Coordinated Records Across 4 Internal Departments

  Coordinated records across 4 internal departments simultaneously with zero missed updates.