Carlos Canto

About

Community growth and engagement leader with experience directing cross-functional teams, scaling online communities, and building strategic partnerships across enterprise environments. Known for driving measurable growth in engagement, advocacy, and operational efficiency.

Experience

• Director, Professionals Community Growth
  NewtonX
  2025 – 2026
• Head of Community
  JerseySTEM
  2025 – 2025
• Senior Manager of Community Engagement
  Rapid7
  2021 – 2024
• Head of Community Operations
  Applause
  2015 – 2021
• Team Lead, Operations & Support
  Computershare
  2013 – 2015
• Associate Manager, E-Commerce Operations
  Staples, Inc.
  2011 – 2013

Education

• Master of Business Administration (MBA)
  Boston College
• Bachelor of Arts
  Boston College
  History

Skills

• Communication
• Problem Solving
• Project Management
• Branding
• Content Creation
• Negotiation
• Event Management
• Community Management
• E-commerce
• Public Speaking
• Prioritization
• Cross-functional Collaboration
• Coaching
• Strategy
• Sales Strategy
• CRM
• Research
• Customer Relationship Management
• Process Improvement
• Budgeting
• Consultative Selling
• Team Leadership
• Market Intelligence
• Customer Advocacy
• KPI reporting
• digital communications
• Leadership Development
• Account Planning
• Executive Presence
• Technology Integration
• Social Media
• Business Judgment
• Customer Marketing

Courses & certifications

• Community Operations · Community Strategy Academy · 2025
• Community Strategy · Community Strategy Academy · 2024