E Commerce Key Account Manager - Quick Commerce

About Reckitt

Reckitt is the home of some of the world's most cherished hygiene, health, and nutrition brands. Our mission is to protect, heal and nurture relentlessly in pursuit of a cleaner, healthier world. United globally by this cause, we strive to make premium hygiene, wellness, and nutritional products widely accessible as a basic right, not a privilege.

Role Overview

In the eRB function, Reckitt's eCommerce and digital execution division, we drive online growth and success for our brands by collaborating across teams within a dynamic, fast-paced atmosphere. Reckitt boasts a workforce of approximately 800 eCommerce professionals worldwide engaged in diverse roles, from in-market key account and performance marketing to regional and global eCommerce expertise such as Amazon, EB2B, and direct-to-consumer channels.

This position focuses on managing and expanding strategic Quick Commerce partnerships across the Middle East. You will be responsible for sales growth, profit maximization, market share enhancement, and flawless execution, while nurturing strong customer relationships and stimulating category development.

Key Responsibilities

• Maintain and grow daily commercial partnerships with Quick Commerce platforms such as Noon Minutes, Ninja, and HungerStation.
• Achieve sales targets on a monthly, quarterly, and annual basis via adept planning and implementation of promotional activities.
• Enhance product assortment, brand visibility, distribution, and stock availability on customer channels.
• Coordinate with Supply Chain and distributors to guarantee optimal inventory levels and reduce stockouts.
• Lead product launches and tailored customer activation initiatives.
• Manage pricing strategies, promotional offerings, and ensure excellence in digital shelf presentation.
• Use sales and category data analysis to uncover expansion opportunities and develop action plans.
• Conduct routine business reviews and devise collaborative growth strategies with customers.
• Efficiently oversee trade investments to generate maximum return.
• Work closely with other internal departments including Marketing, Trade Marketing, Finance, Supply Chain, and Demand Planning.

Experience & Qualifications

• Preferred experience with Quick Commerce client management in the GCC or Middle East region.
• Between 3 and 5 years in FMCG, eCommerce, Quick Commerce, or related Key Account Management roles.
• Demonstrated success in driving sales growth and customer business development.
• Must hold a Bachelor's degree.

Skillset for Success

• Excellent commercial acumen and expertise in Key Account Management.
• Strong analytical ability with proficient Microsoft Excel skills.
• Outstanding communication, negotiation, and stakeholder engagement capabilities.
• Goal-driven mindset and ability to perform under high-paced conditions.
• Problem-solving aptitude and collaborative approach to cross-functional teamwork.

What Reckitt Offers

At Reckitt, inclusion informs everything we do. Supported by four global Employee Resource Groups, we empower our employees throughout their career journeys with tailored programs assisting success in individual ways. Our wellbeing offerings include parental benefits, a global mental health Employee Assistance Program, and life insurance for all employees. Additional locally relevant benefits apply. Eligible roles also benefit from short-term incentives rewarding exceptional contribution. Compensation aligns with our pay for performance philosophy.

Equality and Diversity

Reckitt embraces hiring for potential as much as experience. If you feel this role and company resonate with you, we encourage you to apply even if you do not meet every qualification step. We provide equal employment consideration irrespective of age, disability, ethnicity, race, religion, pregnancy status, sexual orientation, gender identity, veteran status, size, or any other protected characteristic.