Operator

Role overview

This permanent position is based in Singapore and sits within the global metals operations function, reporting to the Global Head of Metals Operations. The role supports a desk active across concentrates, minerals, refined metals, warrants, and precious metals, with responsibility for physical deliveries worldwide. The chosen candidate will help keep Asia-Pacific scheduling and daily operational workflows running effectively while identifying issues early to reduce operational risk.

About the company

Gunvor Group is among the world’s largest independent commodities trading houses by turnover. It develops logistics solutions that move physical energy from production and storage locations to the places where it is needed most, with strategic investments in shipping, refineries, pipelines, storage, and terminals. In 2025, the group reported US $144 billion in revenue from 253 million metric tons of turnover. Its main trading offices are located in Geneva, Singapore, Houston, Stamford, Calgary, Dubai, and London, and it also operates a network of more than 20 representative and trading offices worldwide.

Key responsibilities

The role requires acting as a dependable first point of contact for routine questions from both internal teams and external stakeholders. It involves maintaining strong communication with customers, traders, operations leadership, and other relevant teams so that contract fulfilment issues and day-to-day disruptions are handled promptly.

The operator is expected to be proactive in finding practical solutions for the trading team, including ways to improve efficiency and lower transport and storage costs. The role also includes supporting traders by applying knowledge of product flows and external counterparties, resolving transport issues quickly, and taking ownership of matters until they are closed out across customers, surveyors, laboratories, warehouses, and freight forwarders.

Additional duties include understanding physical forward contracts, taking charge of physical allocation, and providing team coverage when workloads require it. The position also calls for frequent reporting to operations management, participation in team meetings, and a willingness to cross-train and contribute across products, locations, and time zones.

Operational knowledge should cover shipment procedures, import and export customs processes, environmental reporting where needed, industry rules, shipment regulations, maritime terminology, and the legal impact on cargo movement. The role also requires awareness of vessel cargo handling for both containerized and bulk freight, collaboration with the freight desk, review of trade recaps and confirmations, and practical input on charterparties.

Other duties include supporting trade finance and settlements through a working understanding of basic LC terms, analysing product movement reconciliation and warehouse audits, helping with loss-control investigations, using AI-based tools to improve accuracy and efficiency, drafting written procedures when required, maintaining accurate storage and movement records, reviewing accruals, and reconciling month-end inventory differences with traders and forward inventory projections.

Experience and professional background

The ideal candidate should have more than 5 years of experience in break/bulk commodities, particularly metals and dry freight. Practical exposure to multiple metals is required, with experience in aluminum, copper, nickel, zinc, and tin. Experience with more than one mineral is also expected, especially iron ore, sulphur, and coal.

The profile should include strong operational and traffic experience, with the confidence to advise on stowage planning, challenge vessel, port, and agent decisions when needed, and help accelerate cargo operations. Familiarity with charterparty clauses that affect physical delivery, survey coordination, warehousing networks, incentives, cargo documentation, loading and discharge processes, LOIs, warranting procedures, and demurrage control is important.

A positive team attitude is essential. Fluency in written and spoken English is required, while Mandarin is helpful but not mandatory. Familiarity with Blackstar and PowerBI is considered advantageous. The role also expects a willingness to keep learning and support multiple metals products.

Additional expectations

The position calls for a global mindset, the ability to align with worldwide metals operations, and a willingness to encourage the team to adopt consistent ways of working. The successful candidate should also be able to suggest practical AI applications that make daily operations faster and more accurate.

Candidates who feel this opportunity matches their background are encouraged to apply. The team values people who contribute meaningfully to its continued success.