职位描述

Role Overview

This position is responsible for overseeing the payment request workflow, carrying out the necessary spot checks and other due diligence steps, and ensuring that manual and automated payment requests are processed and released accurately. The role also involves handling complex payment-related queries when required.

Qualifications

A first degree is required, preferably in Business Commerce or an equivalent field.

Experience

The ideal candidate should have 3 to 4 years of experience in payments and operations. A solid working knowledge of the systems and platforms used in the payments environment is important, along with 3 to 4 years of exposure to exchange control regulations, related requirements, and reporting. Previous experience in a similar position is also expected.

Behavioural Competencies

Uses practical, hands-on approaches to solve problems
Communicates information clearly and effectively
Carefully reviews details and verifies accuracy
Builds knowledge and develops specialist capability
Records facts and information thoroughly
Analyses information with attention to detail
Works in line with established procedures
Collaborates well with others
Meets deadlines and time commitments
Focuses on delivering results and output
Acts decisively when needed
Contributes effectively as part of a team

Technical Competencies

Client service support
Handling exceptions
Knowledge of international markets
Use of IT systems
Understanding of local market conditions
Query handling and resolution
Root cause analysis

Manager, Payments

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