Entry-Level Process Improvement Analyst

About the Company

First American has been building a people-centered workplace since 1889. The company emphasizes inclusion, support, and innovation, and has received repeated recognition as a great employer, including multiple years on Fortune’s 100 Best Companies to Work For list. It is also recognized as a strong workplace for women, diversity, and LGBTQ+ employees, along with numerous regional workplace honors.

Role Overview

This role focuses on improving business processes by collecting information, spotting inefficiencies, documenting workflows, and helping teams implement better ways of working. The position also involves using AI-enabled tools to evaluate processes, support reporting, and improve productivity.

The analyst will work with internal departments, vendors, and partners to support business initiatives, assist in defining processes, and help deliver products and services. The role also includes collaboration with other business analysts on assigned projects and tasks.

Key Responsibilities

• Collect data and information related to business processes and procedures.
• Analyze current workflows and propose improvements that help automate, simplify, and scale operations.
• Identify process issues, research possible solutions, help prepare presentations, test proposed changes, and support implementation.
• Create and maintain documentation for business processes, training steps, and standard operating procedures.
• Prepare regular reports and review or audit information for accuracy.
• Use AI tools to generate standard reports and support productivity.
• Take on additional duties as needed.

Requirements

• A bachelor’s degree is preferred, although an equivalent mix of education and experience may be considered.
• 1 to 2 years of directly related experience.
• Strong written and verbal communication skills, including the ability to present to leadership-level audiences.
• Proficiency with standard Microsoft Office applications.
• Hands-on experience with AI tools such as Microsoft Copilot, ChatGPT, Claude, Cursor, or similar platforms is highly preferred.
• Experience working in AI-enabled environments and using AI tools to support operations, user productivity, troubleshooting, and responsible AI adoption is highly preferred.
• Strong analytical and problem-solving ability.
• Excellent organizational skills.

Compensation and Benefits

The posted base pay range for this role is $24.42 to $32.56 per hour. Final pay may vary based on job-related knowledge, skills, experience, business needs, and location.

Eligible employees may receive a benefits package that includes medical, dental, and vision coverage, a 401(k), PTO and paid sick leave, and additional benefits such as an employee stock purchase plan.

Workplace Culture

The organization describes its culture as inclusive and people-first, with an emphasis on welcoming individuality and supporting employees so they can do their best work. The company states that it is an equal opportunity employer.