Courier

Role overview

This position is focused on collecting and delivering parcels in a careful, accurate, and punctual manner. The courier is expected to verify package contents, keep shipments secure, and deliver a high standard of customer service throughout each route.

Key duties

• Pick up and drop off packages safely while following assigned routes and meeting strict timing requirements.
• Check and scan parcel contents to make sure the order details are correct at collection and delivery points.
• Offer professional customer service and handle parcels in a way that keeps them protected and secure.
• Immediately report failed deliveries, damaged items, or address problems.
• Carry out additional tasks when requested.

Education and experience

A secondary school education, or an equivalent qualification, is required. Candidates should also have at least one year of professional driving experience.

Licence and capability requirements

Applicants must hold an Australian licence in one of the following classifications: minimum C class car licence or minimum medium rigid (MR) truck licence.

Equal opportunity and workplace values

The employer follows a people-first approach and is committed to building a diverse, equitable, and inclusive workforce. Fair treatment and development opportunities are provided to all employees and applicants. Selection is based on merit, without discrimination on the basis of age, race, colour, national origin, genetics, religion, gender, marital status, pregnancy or childbirth-related conditions, disability, or any other protected characteristic.

Company background

The company is a major global express transportation business operating in more than 220 countries and territories. It is widely recognised for excellence and is known for a culture built around its people, service quality, and business performance. The organisation’s guiding philosophy centres on caring for employees, serving customers well, and reinvesting success back into the business and its people. Its culture has been a key part of its growth since the early 1970s.