Communications Assistant

About the Role

FF Inc is seeking a personable, structured, and detail-focused Communications Assistant to act as an important liaison for customers, partners, and the internal team. This role centers on everyday communication support, handling questions, keeping messaging consistent, and helping ensure customers receive timely and professional service. It is a strong fit for someone who enjoys interacting with people, finding practical solutions, and supporting a customer-facing operation.

Key Responsibilities

• Handle customer questions and requests through phone, email, and face-to-face communication.
• Share clear and accurate details about products, services, schedules, and company guidelines.
• Support the resolution of customer issues and escalate matters when additional help is needed.
• Keep every interaction courteous, professional, and service-oriented.
• Serve as a communication bridge between customers and internal teams to help ensure prompt follow-up.
• Record customer conversations, requests, and feedback in an organized manner.
• Assist with booking appointments, sending confirmations, and issuing reminders.
• Draft simple customer-facing notices, updates, and frequently asked questions as needed.
• Maintain organized contact directories, communication records, and customer information.

Qualifications

• Excellent spoken and written communication abilities.
• Warm, professional approach in customer interactions.
• Ability to remain composed and supportive during busy periods.
• Strong organization skills and a careful eye for detail.
• Comfort with basic computer use and data entry tasks.
• Experience in customer service, administrative support, or communications is beneficial, though not mandatory.
• Dependable, punctual, and able to work effectively in a fast-moving setting.

What We Offer

• Competitive compensation with the possibility of bonuses.
• Training designed to build confidence in customer communication processes.
• Pathways for advancement into communications, operations, or customer experience positions.
• A supportive and collaborative team environment.

Ideal Candidate

The best match for this role is someone who enjoys helping others, communicates clearly, and can serve as a reliable connection between customers and the team. Patience, organization, and a customer-first mindset will help you build a strong long-term career path in this role.

Work Details

This is a full-time position based onsite in New York, NY.