Appointment Setter

Role Overview

The Appointment Setter will be responsible for connecting with prospective customers, securing qualified meetings, and helping the sales team create new business opportunities.

Key Responsibilities

• Reach out to potential customers and leads through outbound phone calls.
• Present the company’s products or services in a clear, professional manner.
• Assess interest and determine which prospects are worth pursuing.
• Arrange meetings, appointments, or callback times for the sales team.
• Keep detailed and accurate notes of calls, conversations, and booked appointments.
• Conduct follow-ups with prospects who have expressed interest.
• Respond to basic questions about the company’s offerings.
• Work toward daily or weekly targets for calls made and appointments set.
• Communicate politely, professionally, and persuasively at all times.

Requirements

• Strong spoken communication skills.
• Good active listening and interpersonal abilities.
• Comfort and confidence when speaking to unfamiliar people by phone.
• Professional handling of rejection or objections.
• Basic computer literacy and careful record entry.
• Well-developed organization and time management skills.
• Experience in a call center, telesales, customer service, or appointment-setting role is an advantage.
• Self-driven, disciplined, and focused on targets.

Preferred Skills

• Influential and persuasive communication.
• Background in customer service.
• Experience using CRM or call management tools.
• Ability to perform effectively with limited supervision.
• Strong follow-up habits and reporting capability.

Location

Nairobi, Nairobi County, Kenya.