Telecaller

Company Overview

Audiozhub Services is a remote-first digital marketing agency that helps startups and SMEs grow through focused, measurable marketing programs. Its core work spans Meta Ads, SEO, content marketing, and YouTube strategy, with every plan tailored to convert attention into business outcomes. The agency takes a personalized, data-led approach that connects campaigns directly to client goals. It works with organizations across sectors such as technology, logistics, and healthcare, and is based in Kochi.

Role Overview

We are looking for a Telecaller to support customer outreach and client communication from Kochi, with the flexibility to work partly from home. This position involves speaking with current and prospective clients, managing incoming and outgoing calls, keeping call logs up to date, and following up regularly to move conversations forward. The role also includes sharing information about services, addressing questions, and helping maintain strong client relationships. Coordination with internal teams will be part of the job to ensure customer needs are handled smoothly.

Key Responsibilities

• Reach out to customers and prospects through inbound and outbound calls.
• Explain company services clearly and respond to customer queries in a helpful way.
• Maintain precise records of calls, conversations, and follow-up actions.
• Track and complete follow-ups with both potential and existing clients.
• Support relationship-building through courteous and professional communication.
• Work with internal teams to help ensure client requirements are addressed efficiently.

Qualifications

• Strong verbal and written communication skills with the ability to build rapport easily.
• Experience in client support or customer relationship management.
• Comfortable handling both inbound and outbound calls professionally.
• Good organizational skills and attention to detail for call records and follow-up tracking.
• Basic familiarity with digital marketing services such as Meta Ads, SEO, content marketing, and YouTube strategy is an advantage.
• Ability to perform well independently as well as in a collaborative hybrid work setup.
• Working knowledge of communication tools and CRM platforms.
• Prior exposure to telecalling, customer service, or a similar role is preferred.

Additional Information

This is a full-time hybrid position based in Kochi, Kerala, India. No stipend or salary amount was specified in the source. The number of openings was also not provided.