Junior IT Support Engineer

Role overview

Ward & Burke is hiring a motivated Junior IT Support Engineer to strengthen its IT team and assist users across both office-based and site-based environments. This position is ideal for a practical, hands-on IT professional who enjoys resolving everyday technical problems, working directly with users, and contributing to dependable IT services.

The successful candidate will be service-oriented, comfortable handling device setup and routine troubleshooting, and willing to travel to company locations when needed. A positive attitude, clear communication, and an eagerness to build skills in Microsoft 365, Intune, SharePoint, networking, and on-site IT support are important for this role.

The position is primarily based in Charleville, with regular travel to Ward & Burke offices and project sites as required. A full driving licence and access to a car are essential because of the travel involved.

Key responsibilities

• Deliver first-line technical help to users by phone, email, and face to face.
• Prepare, configure, and roll out desktop PCs for new and current employees using Microsoft Intune.
• Support the installation and upkeep of network equipment such as routers, switches, and wireless access points.
• Investigate and fix hardware, software, and network-related issues promptly.
• Guide users on Microsoft 365, SharePoint, and other internal tools through basic training and support.
• Work with other members of the IT function to keep support operations running smoothly.

Required qualifications and experience

• A degree in Computer Science, IT, Information Systems, or a closely related field is required.
• Working knowledge of Microsoft 365, Intune, and SharePoint.
• Experience assembling and setting up desktops and laptops.
• Basic understanding of network configuration and troubleshooting.
• Strong spoken and written communication skills.
• Good analytical thinking and problem-solving ability.
• Ability to contribute effectively within a team.
• Full driving licence and access to a car are necessary due to site travel.

Additional experience preferred

Experience in a construction, engineering, or multi-site setting would be an advantage, as would familiarity with ticketing systems, endpoint management, device security, or Microsoft 365 administration.

Job details

This is a full-time graduate/entry-level office-based position in Charleville, with occasional travel to company sites as required. The closing date for applications is 17 July 2026.

Application note

Applicants are asked to complete the application form provided by the employer.