Assistant Manager

Role Overview

This is a full-time leadership position responsible for the overall performance and day-to-day operation of the club. The role sets the standard for sales, service, and operational excellence, while ensuring members receive a strong experience at every visit.

As the public face of the gym, you will lead from the front on the gym floor and at reception, uphold high standards across the site, and motivate the team to achieve strong outcomes. The role requires close attention to detail, decisive problem-solving, and full accountability for key performance indicators, staff development, and consistent operations.

Key Responsibilities

• Recruit, coach, and develop a high-performing team, offering regular and useful feedback to help each person grow.
• Take ownership of all revenue streams, including memberships, personal training, and secondary spend, and work to maximise profitability.
• Build a welcoming, energetic, and premium atmosphere that improves every member interaction.
• Oversee sales and operational activity to ensure company standards and central initiatives are delivered consistently and to a high level.
• Maintain excellent standards of cleanliness, safety, and overall presentation at all times, whether on shift or not.
• Respond quickly to challenges, adapt to change, and support the team with practical solutions.
• Handle compliance, policies, procedures, health and safety, and pool plant operations in line with required guidelines.

What You’ll Bring

• Genuine interest in health, fitness, and wellness.
• Level 2 fitness qualification is preferred.
• Strong leadership ability, with adaptable communication and management style.
• A member-focused approach and excellent interpersonal skills.
• Commercial awareness and a strong drive to meet and exceed targets.
• Positive attitude, ambition, and confidence when facing challenges.
• Willingness to work flexible hours, including evenings, weekends, and bank holidays.

Benefits

• 20% discount across all Frasers Group fascias.
• Complimentary Everlast Gym membership.
• Monthly recognition through Everlast Champions and Frasers Group Champion, with a double salary month for winners.
• Training and development support, including funded Level 3 and Level 5 qualifications in Management & Leadership.
• Opportunities to expand fitness knowledge, run personal training sessions, and lead group training.
• A workplace culture that values ambition, resilience, and fearless progression.

Additional Information

The role reflects a bold, performance-driven culture. Success in this environment depends on thinking quickly, taking ownership, and backing your own decisions. You are expected to act with relevance to colleagues, partners, and the wider planet, while bringing the team with you and staying accountable for results.