Receptionist

Role Overview

As the first point of contact at the hotel, you will help create a welcoming and polished guest experience from arrival through departure. The role is centered on smooth front-desk operations, helpful communication, and making each stay feel personal and memorable.

What You Will Do

• Welcome arriving guests in a friendly manner and manage the check-in process by confirming details, allocating rooms, handing over keys, and sharing arrival information or arranging bell service support when needed.
• Handle guest departures efficiently by checking charges, processing payments, generating receipts, and using the POS system accurately.
• Stay well informed about the hotel’s offerings, room categories, pricing, promotions, and nearby area details so you can answer questions confidently.
• Recommend hotel facilities and services using upselling techniques to help improve guest satisfaction and support revenue goals.
• Respond to guest requests, address concerns promptly and thoughtfully, and manage messages and other communications with care.

What the Hotel Looks For

The ideal team member brings a genuine enthusiasm for hospitality, acts with integrity, shows strong teamwork and leadership instincts, takes ownership of responsibilities, and works with urgency and discipline in everyday tasks.

About Hilton

Hilton is a global hospitality brand known for delivering memorable guest experiences and for creating a workplace where team members can grow. The company has welcomed more than 3 billion guests worldwide and is recognized for its award-winning culture and strong commitment to service excellence. It aims to keep raising the standard of travel while supporting employees at every stage of their careers.

Workplace Culture

Hilton emphasizes hospitality, honesty, leadership, collaboration, accountability, and a strong focus on timely action, with the belief that even small moments can have a lasting effect on the guest experience.