Product Guide

About the Brand

Arc'teryx is a Canadian outdoor performance brand known for meticulous design, advanced product development, and a commitment to making gear the right way. With in-house design and manufacturing capabilities, the company focuses on durable, high-performing products built for demanding conditions.

This role supports the launch of the first Arc'teryx outlet pop-up in Sydney. It is a chance to help establish a new store experience from the ground up and connect with guests from the very beginning.

What You’ll Be Doing

• Creating positive guest connections through product education, checkout support, and assistance with warranties or damaged items.
• Supporting store events, stock counts, replenishment, and day-to-day presentation so the space remains tidy and well organised.
• Sharing ideas and observations on merchandising improvements that can strengthen the guest experience and support sales.
• Working closely with teammates and leaders in a collaborative, constructive, and open environment.
• Delivering a high-quality guest experience through knowledgeable service, strong product understanding, and brand-aligned culture.
• Building deep knowledge of the product range and using it naturally during guest conversations.
• Representing the brand and contributing to an elevated experience at every opportunity.

What We’re Looking For

• At least 2 years of experience in retail sales.
• A strong passion for excellent customer service.
• A balance of enthusiasm and personal accountability.
• Clear verbal and written communication skills, along with awareness of your influence on others.
• A self-driven approach and confidence in solving problems.
• Comfort working in uncertain or changing situations.
• The ability to work independently while also contributing well in a team.
• An interest in fresh ideas and ongoing improvement.
• A strong commitment to doing the right thing, even when it is not the simplest option.
• A genuine love for the outdoors and an active lifestyle.

Benefits

• Staff discount across Arc'teryx and other Amer Sports brands.
• Uniform provided at the start.
• Competitive pay plus a bonus program.
• Access to an Employee Assistance Program for health and wellbeing support.
• On-the-job learning and development opportunities to grow your career.
• Opportunities to build a long-term career within a global business and multiple brands.

Equal Opportunity

The company is committed to maintaining an inclusive workplace where differences are valued, people are respected, and everyone is treated fairly. Applicants, employees, and guests can expect equal opportunity and fair treatment in line with these values.

Additional Information

This position is temporary and based onsite in Alexandria, New South Wales, Australia.

The compensation details were not specified.