- Deneyim
- Herhangi
- Maaş
- —
- Açılışlar
- 1
- Yayınlandı
- 59 dakika önce
- Work mode
- Ofiste
- Eligibility
- Applicants should be technically capable, organised, and confident communicating with clients or external stakeholders. The role is suitable for candidates already working in helpdesk, systems administration, MSP, or IT support and looking for the next step in their career.
- Resume
- Required to apply
İş tanımı
Overview
Secure State is expanding its team and is hiring an IT Systems Engineer to support a mix of managed IT services, technical troubleshooting, and systems administration work for its clients in Australia. The position suits someone with solid technical ability, strong communication skills, and experience dealing directly with clients, customers, or other external stakeholders.
Role summary
In this position, you will help keep client IT environments running smoothly by resolving user issues, supporting systems, and contributing to secure and dependable day-to-day operations. You will be expected to handle practical IT support tasks and maintain a high level of customer service throughout your work.
Key activities
- Offer hands-on technical assistance to clients and end users.
- Track, manage, and resolve service desk requests and support tickets.
- Investigate and fix issues related to hardware, software, networking, and cloud services.
- Support Microsoft 365, Azure, Entra ID, and endpoint management environments.
- Help with device provisioning, new user setup, and permission or access administration.
- Work with outside stakeholders to identify problems and reach effective solutions.
- Escalate more complex issues when needed and assist with remediation work.
- Record support actions, system updates, and relevant client environment details.
- Provide prompt, professional, and customer-focused support.
Candidate profile
The ideal candidate is technically strong, well organised, and comfortable communicating with clients. This could suit someone already working in helpdesk, systems administration, MSP, or broader IT support and wanting to progress further in their career.
Highly regarded experience
- Previous work in an MSP or other client-facing IT support setting.
- Administration of Microsoft 365.
- Experience with Azure or Entra ID.
- Support of Windows desktop and server systems.
- Understanding of networking basics.
- Use of endpoint management and security platforms.
- Familiarity with ticketing tools and technical documentation.
- Experience dealing with clients, suppliers, or other external parties.
What the role demands
This position calls for more than technical expertise alone. You should be able to earn client trust, communicate with clarity, manage expectations, and see tasks through to completion. A calm, solution-oriented approach and a strong focus on service quality are essential.
About Secure State
Secure State is an Australian cyber security and IT consultancy that helps organisations deliver secure, practical, and dependable technology outcomes. Joining the team offers exposure to a growing business, a varied client base, and opportunities to develop across IT operations, cloud platforms, cyber security, and client service delivery.