HR Manager

Role overview

This position is based in Nairobi, Kenya and reports to the Head of People. The role is designed for someone who enjoys building, improving, and challenging existing HR practices rather than simply maintaining them. The focus is on shaping a high-performing culture and a strong employee experience across a global workforce, with particular responsibility for the Kenya team.

You will work closely with the Head of People to create HR frameworks and initiatives from the ground up, collaborating with shared services and internal stakeholders in a fast-moving environment where clarity, adaptability, and frequent communication matter.

The right candidate will be comfortable in a change-heavy setting, ready to refine processes, solve problems proactively, and help the organisation grow through practical and scalable people solutions.

Key responsibilities

• Localise global HR policies and processes so they fit the Kenyan environment, remain compliant with local labour legislation, and reflect regional cultural considerations.
• Keep HR records, trackers, and reporting tools accurate, current, and easy to use.
• Act as the main contact for everyday employee relations matters and HR queries, using strong knowledge of Kenyan labour law to address complex situations.
• Advise managers on people management topics such as conflict handling, performance support, and team growth.
• Contribute to HR initiatives and projects by sharing ideas that help improve efficiency and strengthen organisational outcomes.
• Support the Head of People with talent management and performance development work that encourages employee capability and growth.
• Drive engagement and culture initiatives for the Kenya office, building a workplace that supports both performance and employee wellbeing.
• Promote a culture where high performance is consistent and employees are set up to succeed.
• Help improve employee culture and engagement across the wider global business, with emphasis on the Kenyan team.
• Assist with organisational change efforts by identifying risks and helping implement changes smoothly while protecting employee experience.
• Work with the global shared services team to complete deliverables on time, simplify processes, and reduce duplicated effort across the organisation.

Qualifications and experience

• A bachelor’s degree in Human Resources or a closely related discipline.
• CHRP or an equivalent professional credential.
• Between 5 and 7 years of progressive HR experience, including at least 3 years in a fast-moving, high-growth environment such as fintech or a tech startup.
• Strong practical knowledge of Kenyan labour law and established employee relations practices.
• Demonstrated success in supporting managers through complex employee relations issues and helping build high-performing teams.
• Ability to think strategically, contribute ideas, and support projects and employees effectively.
• Strong communication skills, including experience engaging with senior leadership.

Preferred background

• Experience in a cross-border or multinational organisation, especially where coordination across different jurisdictions was required.

What the ideal candidate brings

• A strong interest in operational efficiency and the ability to redesign processes so they scale effectively.
• Comfort with pressure, ambiguity, and shifting priorities, with the ability to break down complex problems and prioritise well.
• Clear, transparent communication that keeps stakeholders informed and aligned.
• Enjoyment of partnering with leaders to solve complicated business and people challenges.
• Attention to the human side of work, with a consistent focus on employee experience and helping people perform at their best.

Company overview

Ezra is a B2B digital lending business serving emerging markets through partnerships with mobile and digital wallet operators and financial service providers. The company operates across 24 operations in 23 countries in Africa, the Middle East, and Asia, with main offices in Nairobi, Kenya and Dubai, UAE.

Its flagship offerings include Airtime Credit Services (ACS), Nano, and BNPL. ACS provides airtime or data advances for prepaid mobile users when credit runs low. Nano is a small cash advance available on demand for mobile wallet users. BNPL enables instalment-based payments for products and services.

The business is heavily technology- and data-led, using data to assess eligibility, create offers, manage risk, issue loans, recover repayments, improve performance, and handle reporting, reconciliation, and billing. Each day, the platform processes around 21 million loan requests and 1.4 TB of data, requiring robust, secure, and reliable systems. The company is also exploring new ways to use its platform and transactional data to improve products and create new opportunities.

Additional information

The organisation is looking for someone who thrives in a fast-changing environment. A preference for predictable or quiet work settings would not be a good fit for this role.

The role places strong emphasis on collaboration with a shared services team, open communication with stakeholders, and helping build HR solutions from the ground up.