Executive (Clinical Operations)

Role overview

This position supports outpatient clinical operations and administrative coordination within a hospital environment in Bukit Batok, Singapore. The role focuses on improving service flow, maintaining efficient day-to-day operations, and supporting new service rollouts while ensuring strong documentation, reporting, and stakeholder coordination.

Operations management

• Assist in supervising daily outpatient service activities, including patient movement, waiting time control, referral turnaround, appointment scheduling, and effective use of resources to keep operations efficient and service standards high.
• Work with the Outpatient Services team to evaluate workflows, care processes, and the service environment, then recommend and carry out improvements that strengthen delivery.
• Draft, update, and maintain SOPs, and ensure clinical and operational records are properly recorded in hospital IT systems.
• Handle patient service concerns, feedback, and escalations in a timely, courteous, and professional manner with the relevant stakeholders.
• Support service enhancement initiatives that contribute to patient experience, safety, and clinical outcomes.
• Assist with outpatient audits, quality checks, accreditation preparation, and regulatory compliance tasks.
• Coordinate with vendors and external service partners on service delivery, projects, and implementation work.
• Use healthcare IT systems and available data to study performance patterns, build operational dashboards, prepare management reports, and create presentation materials for review.

Administrative management

• Support asset administration, including tracking, arranging maintenance, and keeping inventory records current.
• Help with procurement activities by preparing approval documents, quotations, and proposals in line with hospital policies.
• Contribute to the department’s annual workplan and budgeting process.
• Track KPIs and budget usage, and flag exceptions, gaps, and potential risks when needed.
• Handle contract renewals, timesheet collection, and onboarding coordination for external service providers.
• Provide secretariat and administrative support for meetings, committees, and working groups as assigned.

Project management

• Partner with internal teams and external stakeholders to plan and implement new outpatient services, programmes, or initiatives on schedule.
• Manage project activities, timelines, and documentation so they remain aligned with operational and clinical needs.
• Support post-launch monitoring, evaluation, outcome tracking, and progress updates for management.

Additional duties

• Provide operational or administrative coverage during busy periods or staff absences when required.
• Take on other tasks and assignments delegated by the Assistant Manager or Manager.

Requirements

• A bachelor’s degree in Healthcare Administration, Business Administration, or a related discipline is required.
• At least 4 years of experience is needed, preferably in service operations management within healthcare or community settings.
• Working knowledge of healthcare service delivery and care processes is important.
• Strong familiarity with Microsoft Office tools and healthcare IT systems such as SAP, Clinic Assist, and EPIC is expected.
• Good data handling skills are required, and experience with data analytics tools such as Tableau will be an advantage.
• Excellent written and verbal communication skills are needed.
• Strong analytical ability, coordination skills, and attention to detail are essential.
• The ideal candidate should work well in a team, be able to operate independently, juggle multiple priorities in a fast-paced setting, and maintain a patient-focused approach.