Client & Project Manager

Role summary

This 6-month contract is for a Project & Client Manager who will sit at the heart of client campaign and live activation delivery. The position combines hands-on coordination, account support and client communication, with responsibility for keeping multiple workstreams on track, well-documented and financially controlled.

The role is based in the Client Services team and requires regular collaboration with Creative, Event Production, Logistics and Finance colleagues. It is a genuinely client-facing post, so you will be expected to manage day-to-day communication professionally while also maintaining exceptional attention to detail behind the scenes.

The role is primarily office-based at the London HQ, with time spent at client meetings, site visits and live events.

About the company

Sweet&Chilli is a creative and experiential agency with offices in London, Sydney, Los Angeles, Singapore, Sao Paolo and Paris. Established in 2003, the agency has a long track record working with major drinks and hospitality brands, while continuing to expand into new sectors, clients and campaign styles through strategic, content and advocacy work.

Within the UK business, the client-facing team is broadly divided into Event Production and Creative Strategy, supported by Client Services, Finance and Logistics. The company places strong emphasis on its people, collaborative culture, inclusivity and the ability to combine specialist expertise with fresh thinking.

What the role involves

You will support the operational delivery of client campaigns, events and activations, making sure timelines, stakeholders, budgets and documentation remain organised and accurate. The job requires someone who is comfortable taking ownership of detail, building practical tools and keeping projects moving with pace and precision.

This role reports primarily to Leila Ghazai, Associate Director, and works closely with Steve Sandom, Client Director, as well as the Creative and Event Production teams.

Application instructions

To apply, send your CV together with a brief cover letter to leila@sweetandchilli.com. In your cover letter, answer the following:

• Explain how you keep several projects moving at once and what your system looks like.
• Describe a time when you had to handle a client conversation that would usually be managed by a more senior colleague. How did you approach it?

Applications close on Tuesday 7 July 2026.

Working pattern

The standard working week is Monday to Friday, 09:30 to 18:00. The normal pattern is three days in the studio and two days working from home, with flexible start times subject to line manager approval. Internal and client meetings take priority over working from home arrangements.

Important note

This business is not engaging recruitment agencies for this vacancy.

Responsibilities

• Serve as the main daily contact for clients on logistics queries, information requests and project progress, working under the guidance of the Client Director.
• Prepare meeting agendas, record minutes and follow up on agreed actions for both client and internal meetings.
• Maintain timely, accurate and polished communication with clients.
• Assist with end-of-activity reporting, presentations and case study creation.
• Support senior colleagues in spotting opportunities to strengthen client relationships and expand accounts.
• Help deliver brand campaigns, events and activations from start to finish across the client portfolio.
• Handle day-to-day administrative and operational tasks across several live projects at once.
• Create and keep up to date project trackers, schedules, briefs, supplier purchase orders, running orders and risk assessments.
• Coordinate delivery logistics across internal teams, suppliers, venues and freelancers.
• Keep digital project folders organised and ensure assets, contracts and supporting documents are correctly filed and current.
• Attend and support live events on site when required.
• Take ownership of the operational detail, including building trackers, drafting briefs and managing logistics.
• Track project costs, assist with budget reconciliation and report on spend.
• Process invoices and make sure supplier payments are aligned with approved budgets.
• Follow all financial processes accurately, including Scoro updates, new and client supplier forms and reconciliations.
• Run internal project status meetings, capture clear actions and ensure teams follow through.
• Work collaboratively with Creative, Production, Events and Finance colleagues.
• Keep Client Directors fully updated on progress, challenges and next steps.
• Follow internal processes and working methods with a high standard of accuracy and attention to detail.

Requirements

• At least 3 years of experience in project management, client services or account management within a creative, experiential or events agency.
• Strong ability to juggle multiple projects and deadlines at the same time without losing control of the details.
• Confidence working directly with clients in calls, meetings and written communication.
• Comfort with numbers and handling budgets, quotes and reconciliations.
• Excellent organisation and very strong attention to detail.
• Ability to stay composed in a busy, fast-moving creative environment.
• Experience in drinks, hospitality or lifestyle marketing would be an advantage.
• Strong IT capability, especially with Office 365, Excel and SharePoint; experience with Scoro or a similar project management tool is beneficial.
• Genuine interest in events, hospitality and brand experience.

Team fit

The ideal candidate is proactive, reliable, calm under pressure and confident dealing with clients while maintaining high standards of execution. The role suits someone who enjoys practical coordination as much as client service and who takes pride in making complex delivery feel organised and seamless.

Benefits and perks

• Access to the S&C perks package, including 50% off all drinks and 25% off food for up to four guests at the neighbourhood cocktail bar Nine Lives.
• Paid volunteer days and inspiration days.
• Team drinks at Nine Lives.
• Cycle scheme with discounted payment plans for a new bike and accessories.
• Office stocked with fruit and coffee.
• Flexible working, including a mix of studio and home working plus flexible start times at the discretion of the line manager.

Additional information

The workplace is in Greater London, England, United Kingdom, with the office located at 8 Holyrood St, London SE1 2EL. The role is a contract position and involves significant time in the office, at meetings, on site and at events.