Area Business Manager

Company OverviewCaratLane is India’s original omni-channel jewellery brand, launched in 2008 to transform the jewellery shopping experience. In 2016, it entered a strategic tie-up with Titan Company Limited, placing it alongside Tanishq, one of the country’s leading jewellers. By 2024, CaratLane became part of the Tata Group, further strengthening its focus on quality, innovation, and customer-first retail. The company has more than 4,000 employees, a network of 300+ stores, and a broad customer base built on craftsmanship and service excellence.Role SummaryThis is a full-time, on-site position in New Delhi for an Area Business Manager. The role is responsible for managing sales and store operations across multiple outlets in the assigned region. The position calls for building and implementing plans to achieve revenue goals, keeping day-to-day store operations running smoothly, and ensuring a consistently strong customer experience.Key AccountabilitiesLead sales performance across all stores in the allocated area and work toward achievement of business targets.Plan and execute area-level strategies to improve revenue and overall store productivity.Monitor store operations to ensure consistency, efficiency, and compliance with internal standards.Coach, support, and motivate store teams to help them perform at their best.Review sales data and business trends to identify opportunities for growth and improvement.Maintain a high level of customer satisfaction across all locations.Support training and development initiatives for store staff.Ensure company policies, processes, and operating guidelines are followed.Candidate ProfileThe ideal candidate should bring strong leadership and people-management abilities, along with proven capability in sales planning, target delivery, and revenue control. The role also requires sound analytical thinking, customer service orientation, and the ability to manage store operations effectively.Additional RequirementsExperience in retail is preferred, with jewellery or fashion retail considered an advantage. A bachelor’s degree in Business Administration, Retail Management, or a related discipline is preferred. Strong communication, interpersonal, and problem-solving skills are important for success in this role.