Customer Service Representative

Overview

We are looking for a careful and reliable Customer Service & Operations Coordinator to support a growing team. The role combines customer assistance, order handling, data entry, and general administrative support to keep daily operations running smoothly.

Key Responsibilities

• Accurately receive and enter customer orders into the company’s transportation management system (TMS).
• Work within established workflows and procedures to ensure information is recorded correctly.
• Check completed transactions and supporting documents for completeness and accuracy.
• Coordinate with internal teams to gather missing details and clear up discrepancies.
• Record accounts payable details and help with basic accounting and administrative work.
• Keep records up to date and assist with everyday operational tasks.
• Deliver strong customer service to both internal teams and external customers in a busy work setting.

Qualifications

• Prior experience in data entry, customer service, administration, operations, or accounting support is preferred.
• Working knowledge of Microsoft Office tools is required.
• Strong accuracy, organization, and attention to detail are important.
• Ability to follow defined processes and handle large volumes of information carefully.
• Comfort working in a fast-moving environment and balancing multiple priorities.
• Good communication and teamwork abilities.
• A dependable, professional attitude and the ability to stay composed under pressure are essential.

Schedule

• Monday to Friday
• In-office role
• Standard daytime business hours

Career Opportunity

This role is well suited to someone interested in building a long-term career in operations, customer service, and administrative support.