Customer Operations Coordinator

Overview

We are looking for a detail-oriented and proactive Customer Operations Coordinator to serve as the bridge between the Customer Success and Operations functions. In this role, you will keep customer requests moving smoothly, ensure issues are communicated clearly, monitor progress, and help drive prompt resolutions that support a strong customer experience.

Key Responsibilities

• Serve as the main coordination contact between the Customer Success and Operations teams.
• Receive, organize, and track customer tickets along with operational requests.
• Relay customer needs and instructions accurately to the Operations team.
• Monitor open cases, provide follow-ups, and support on-time closure.
• Reach out to customers whenever more details or clarification are needed.
• Escalate urgent matters and high-priority issues to the right stakeholders.
• Follow order-related problems and operational exceptions through to resolution.
• Keep communication clear and consistent across internal teams and customers.
• Contribute ideas and support for improving processes and service quality.
• Help ensure service targets and response-time commitments are consistently achieved.

Qualifications

• A diploma or bachelor’s degree in Business Administration, Operations Management, Logistics, Supply Chain, or a related discipline is required.
• Prior exposure to customer service, customer success, operations, logistics, or coordination work is preferred.
• Hands-on experience with ticketing tools, CRM systems, or ERP platforms is considered an advantage.
• A strong customer-first attitude and a clear sense of accountability are important for success in this role.

Additional Information

This position is based onsite in Riyadh, Riyadh, Saudi Arabia.