Associate, Studio Experience

Role overview

Peloton Studios creates immersive member experiences through subscription content, live classes, events, and studio activations. The team is seeking a hospitality-minded associate who can help deliver a polished, friendly, and inclusive experience across the full member visit. This role suits someone who enjoys balancing multiple priorities in a fast-moving setting, stays organized, works well with others, and consistently aims to exceed expectations.

What you will do

• Welcome members, prospective members, and guests with a high standard of hospitality and attention.
• Respond to member questions and feedback in person or by email in a timely, courteous, and professional way.
• Make clear and energetic pre-class and post-class announcements over a microphone for studio audiences.
• Handle live production bookings, cancellations, and rescheduling through TeamUp, while helping with account-related concerns.
• Complete check-in tasks before live productions and explain studio rules, waivers, and terms to attendees.
• Track occupancy, manage standby and waitlists, and help maximize the use of live studio spaces.
• Work with production teams on audience seating and participation to keep the studio environment lively and organized.
• Lead studio tours for members attending live class experiences.
• Assemble merchandise bags and support hospitality touchpoints throughout the visit.
• Help with post-class meet-and-greets, including photo handling and distribution for guests and members.
• Recognize member milestones such as birthdays and class achievements.
• Use digital tools such as reservation software, email, SMS tools, G-Suite, and Slack with confidence.
• Support studio administration by maintaining logs, trackers, and other records.
• Coordinate with other studio teams to keep production flow smooth and efficient.
• Stay current on Peloton products, brand information, and safety guidance.
• Remain flexible to assist with extra activations, including events and group or corporate bookings.

What the employer is looking for

• Background in customer service, hospitality, retail, or a front-of-house role.
• Strong comfort with digital systems and the ability to learn new reservation and communication tools quickly.
• Excellent verbal and written communication skills with polished phone, email, and in-person manner.
• Confidence speaking into a microphone or addressing larger groups in an engaging way.
• Strong planning and prioritization skills for handling several guest needs at once.
• Practical problem-solving ability and a proactive approach to supporting guests and coworkers.
• A collaborative, enthusiastic, and community-focused attitude toward hospitality.
• Interest in health, fitness, wellness, or sports.
• A positive, solutions-first mindset when working with both members and teammates.
• Ability to anticipate needs and take initiative without waiting to be asked.

Schedule and working conditions

This position requires a flexible schedule based on studio operations, including weekends, holidays, early starts at 5:00 AM, and late finishes up to 10:00 PM. The minimum part-time availability requirement is 3 days per week, with Friday, Saturday, and Sunday included.

Compensation and benefits

The hourly pay rate for this role is $21 USD. Base pay may vary depending on experience, business needs, and location changes.

Benefits include medical, dental, and vision insurance; generous paid time off; short-term and long-term disability coverage; mental health support; 401(k), tuition reimbursement, and student loan paydown plans; employee stock purchase plan; fertility and adoption support; up to 18 weeks of paid parental leave; child care and family care discounts; free access to the Peloton Digital App; apparel and product discounts; commuter benefits; Citi Bike discount; pet insurance; and additional employee perks.

Equal opportunity and hiring notices

Peloton is an equal opportunity employer and follows all applicable federal, state, and local fair employment laws. Employment decisions are made without discrimination based on protected characteristics, and this applies to recruitment, hiring, compensation, benefits, termination, and all other employment terms.

If you need an accommodation during the application or interview process, you may contact the company at applicantaccommodations@onepeloton.com.

The company states that AI tools are not permitted at any stage of the application or interview process, in order to fairly assess each candidate’s skills, experience, motivation, and communication ability directly.

Applicants with arrest or conviction records will be reviewed in line with applicable fair chance laws, including relevant county, city, and state ordinances where they apply.

Peloton also warns applicants about fake job postings and fraudulent recruitment activity. The company does not charge application, processing, or training fees during hiring. Legitimate communications come from an @onepeloton.com email address. The company does not accept unsolicited agency resumes and is not responsible for fees related to unsolicited submissions.

About Peloton

Peloton offers expert instruction and premium content designed to create engaging workout experiences for people at any stage of their fitness journey. Its ecosystem combines connected hardware, software, and exclusive content for use at home, outdoors, while traveling, or in the gym. Founded in 2012 and headquartered in New York City, the company serves millions of members across the US, UK, Canada, Germany, Australia, and Austria.