Operations Coordinator

About the Company

Feel Français is a fully digital platform designed to simplify the journey of international students coming to France and to assist the institutions that welcome them. The company offers a comprehensive range of services to facilitate essential procedures such as housing, bank account opening, SIM card provision, student visa processing, housing assistance, insurance, transportation, and settling in. Since its inception in 2016, Feel Français has supported more than 10,000 students from over 100 countries through personalized and secure support. The mission is to reduce administrative stress and make integration into France simple, quick, and reliable for both students and partner institutions. Joining Feel Français means contributing to a positively impactful project central to international student mobility.

Role Description

As a member of the Operations team, you will ensure the smooth day-to-day functioning of the platform and the quality of services provided to students and partner schools. Your responsibilities include coordinating various operational stages such as monitoring files, managing service providers, and optimizing workflows to ensure a seamless and effective user experience. You will collaborate with internal teams including sales, product, and support to enhance user journeys and resolve issues. Additionally, you will be involved in tracking performance indicators, implementing new procedures, and documenting best practices. This is a full-time role based in Grand Bay with a hybrid work arrangement including remote work.

Qualifications and Skills

• Strong analytical skills with comfort handling data to track operational performance and suggest improvements.
• Excellent communication abilities in both written and spoken French and English for interactions with students, schools, and partners.
• Commercial awareness to support partnership growth and effectively present solutions to institutions.
• Operations management experience to organize workflows, prioritize tasks, and maintain service quality.
• Project management capabilities to lead improvement initiatives, coordinate stakeholders, and meet deadlines.
• Familiarity with digital tools such as CRM systems and collaborative platforms is a plus.
• Customer service orientation, autonomy, strong organizational skills, and ability to adapt in an international environment are valued.
• Additional language skills beyond English and French are advantageous.