Night Auditor

The opportunity

Hind Management is hiring a Night Auditor for a fixed-term position at Novotel Christchurch Airport in Christchurch, Canterbury, New Zealand. The role is centered on delivering outstanding overnight guest service and keeping hotel operations running smoothly when senior leaders are off duty.

Key responsibilities

• Report to the Night Manager and support the overnight leadership of the hotel.
• Take charge of the property during your shift, especially when senior managers are unavailable.
• Respond to guest questions and maintain a welcoming, professional approach at all times.
• Handle guest complaints promptly and appropriately.
• Deal with urgent matters such as security incidents, maintenance issues, fire responses, or evacuation procedures.
• Carry out audit duties, including preparing financial reports, checking discrepancies, and completing end-of-night tasks.
• Perform routine security rounds and inspect hotel areas for quality and occupancy/presence.
• Support front desk operations during overnight check-in and check-out periods.

What we are looking for

• You must be able to work overnight shifts.
• A Duty Manager licence is preferred.
• You should be confident, self-driven, and focused on delivering excellent guest service.
• Professional personal grooming and a strong work ethic are essential.
• Previous front office experience at a supervisory level is required.
• High attention to detail is important for this position.
• You need to be flexible, adaptable, and comfortable working as part of a team.
• You should be able to prioritise tasks and stay effective under pressure.
• You must have the legal right to work in New Zealand.

Benefits and workplace culture

The company describes itself as a values-led employer that prioritises people, wellbeing, and inclusive hospitality. Benefits mentioned for this role include free life cover, a digital will and Best Doctors service, staff meals while on duty, complimentary parking near the airport, wellbeing support with health insurance discounts, recognition events, discounted rates for staff, friends, and family across the hotel network, paid training, individual development plans, and training toward NZQA qualifications through a digital learning academy.

About the employer

Novotel Christchurch Airport is part of Accor Hotels and the Hind Management Group. Hind Management runs award-winning hotels, restaurants, bars, and spas across New Zealand. The organisation says its culture is guided by manaakitanga, with a strong focus on hospitality, sustainability, and looking after people and the environment. It also states that it is an inclusive workplace and welcomes applicants from diverse backgrounds, including disabled and neurodivergent candidates.

Accessibility and contact information

If you need support because of an access requirement and cannot apply online, you can contact the office on +64 99051727 or email the Talent Acquisition Team at careers@hindmanagement.com. The team aims to respond within 48 hours, Monday to Friday, 9am to 5pm.

Values

The organisation highlights the following values: we care, we work together, we do the right thing, and we are all valued.