Implementation Consultant

About CivicPlus

CivicPlus is focused on turning its mission into action through innovation, teamwork, and clear communication. With accessible leadership and openness across the organization, the company aims to create meaningful impact for local governments and the communities they support. The culture emphasizes authenticity, recognition of achievements, and opportunities for growth.

Role overview

As an Implementation Consultant I, you will help customers move from project kickoff to launch successfully. You will keep work on schedule, coordinate between clients and internal teams, maintain communication through every project stage, and support customers in adopting CivicPlus solutions within the agreed scope, budget, and timeline.

Key responsibilities

• Lead and coordinate customer implementation work, bringing together client contacts and the relevant CivicPlus teams.
• Develop project scope documentation and build timelines that keep delivery aligned with original schedule expectations.
• Deliver training sessions both online and face-to-face so customers are prepared to maintain and use their solution effectively.
• Handle software or system setup and configuration so it fits the customer’s environment.
• Manage small to medium product-specific contracts.
• Complete or coordinate add-on work as required for the product.
• Understand contracts, statements of work, and similar terms well enough to explain them clearly.
• Contribute to product review and improvement efforts.
• Maintain a broad understanding of how CivicPlus products interact with one another.
• Support a positive customer experience through all phases of the project to ensure successful delivery.

Requirements

• High school diploma or an equivalent credential.
• At least 1 year of relevant experience.
• Product-specific certifications may need to be obtained after hiring.
• Ability to sit or stand at a computer and monitor for extended periods.
• Willingness to travel efficiently across a large geographic area up to 10% of the time.
• Strong ability to analyze, compare, calculate, evaluate, and assess written material, numerical information, customer feedback, and other work-related data.
• Capability to manage multiple detailed tasks accurately while meeting deadlines, goals, and objectives.
• Confidence in speaking and presenting technical topics to individuals or groups.

Why this role stands out

• Own the customer journey from implementation through launch and contribute directly to client success.
• Build a balanced skill set across project management, consulting, training, and solution configuration.
• Gain cross-functional exposure to multiple CivicPlus teams and products while supporting continuous improvement.

Compensation and benefits

The estimated salary grade is $54,100 to $75,700. The expected hiring range is $55,000 to $60,000. Final pay will depend on factors such as skills, qualifications, and experience, and is based on a 40-hour work week. Variable pay may also be available based on goals. Benefits include comprehensive medical, dental, and vision coverage, Flexible Time Off, a 401(k) plan, and additional offerings.

Hiring process

• Introductory conversation with Talent Acquisition.
• Interview with the hiring manager.
• Panel interview with CivicPlus team members, including an interview project activity.
• Reference check.
• Offer stage.

The process may vary slightly depending on the role.

Additional information

• CivicPlus cannot provide visa sponsorship for this position, now or in the future. Candidates must already be authorized to work in the United States.
• Applications are reviewed on a rolling basis, and the role may close earlier at the discretion of the Talent Acquisition team.
• The company supports the responsible use of AI and automation to improve efficiency, encourage innovation, and enhance employee and customer experiences while keeping human judgment, collaboration, and accountability central.

Equal opportunity commitment

CivicPlus is an equal opportunity employer and values diversity across its workforce, products, clients, and communities. Reasonable accommodations are available during the interview process.