Designer

Role overview

Made Tech is looking for an experienced designer to help shape technology that improves public services and creates better outcomes for society. The role sits within a design-led environment where user-centred design plays a central part in service delivery. You will work as part of a team delivering public services, influencing design direction, ensuring strong design quality, and taking ownership of the end-to-end design for a chosen service.

You will be an active contributor to a wider design and research community, helping build a culture of collaboration, feedback, and good design practice. The role calls for a practitioner who can manage complex design challenges, support others, and advocate for interaction and service design both inside and outside the organisation.

Key responsibilities

• Deliver practical design work for a single product or team.
• Serve as the design specialist on the team, guiding the design process and explaining design decisions to colleagues and stakeholders.
• Identify possible issues early, refine them, and develop effective solutions.
• Know when to seek extra guidance or support.
• Work with a level of independence, while accepting occasional direction or changes to implementation.
• Share ideas, methods, and feedback within communities of practice and actively seek input on your own work.
• Create fresh approaches to difficult design problems using core design principles.
• Use advanced design tools such as Figma, the GOV.UK prototyping kit, and Adobe InDesign.
• Promote interaction design and service design both internally and externally.
• Coach and support others, and help define the standards others will follow.
• Influence colleagues, clients, partners, and peers on the value of interaction and service design.
• Build broad knowledge across the business or industry.
• Ensure design work delivered by the team meets quality expectations.
• Encourage effective habits for sharing, reviewing, and improving design work.
• Occasionally contribute to hiring designers and researchers.
• Help shape Made Tech’s design principles through strong public service delivery.
• Support a positive design studio culture at Made Tech and at client sites.
• Contribute to the delivery of public services for users alongside clients.

Competencies

• Strong client orientation.
• Motivation to deliver results.
• Commitment to learning and mentoring.
• Proven professional experience.
• Strong facilitation skills.
• A practical, maker-led approach to problem solving.

Benefits

Made Tech is expanding its benefits as the team grows, and recently introduced a flexible benefits platform. This includes access to a Smart Tech scheme, a Cycle to Work scheme, and an individual benefits allowance that can be used toward either a healthcare cash plan or a pension plan. The company also offers optional social and wellbeing events for employees.

• 30 days of paid annual leave, plus bank holidays.
• Flexible working hours.
• Flexible parental leave options.
• Part-time remote working available for all staff.
• Paid counselling, along with access to financial and legal advice.

Additional information

This position requires Security Check (SC) clearance if you are successful.

About Made Tech

Made Tech’s mission is to use technology to improve society for everyone. The company helps organisations transform, deliver, and manage digital products and services at a high standard.

Its work includes delivering the Homes for Ukraine service in just two weeks, helping local authorities make housing repairs easier to report online, and improving access to NHS services, including support for children who need mental health assistance. The organisation is also expanding into energy-related work, helping improve network performance through real-time asset monitoring and supporting better environmental outcomes by reducing wasted energy.

Made Tech was recently recognised as a finalist in the Raising the Bar for Workplace Transparency Award at the Shift People Awards, reflecting initiatives such as its open-access employee handbook launched five years ago.