Customer Service Supervisor

Role Overview

Dubai Camel Hospital in Dubai is looking for a UAE National to take on the role of Customer Service Supervisor. This full-time, on-site position is focused on leading the front desk and customer service function to ensure visitors and clients receive a polished, efficient, and welcoming experience throughout their interaction with the hospital.

What the Role Involves

• Lead the day-to-day work of the reception and customer service team.
• Make sure every client and visitor receives a high standard of service.
• Oversee appointment bookings, patient check-in, and front-desk workflow.
• Respond to questions, concerns, and complaints in a timely and professional manner.
• Guide, support, and coach team members so service expectations are consistently met.
• Create schedules and confirm the desk is properly staffed at all times.
• Work closely with veterinarians, veterinary technicians, nursing staff, and other departments to keep service operations running smoothly.
• Track customer satisfaction and suggest practical improvements to the client experience.
• Compile operational updates, service performance figures, and customer feedback summaries.
• Ensure hospital rules, quality requirements, and confidentiality standards are followed.
• Support customer service projects and ongoing improvement efforts.
• Keep customer information accurate and up to date in the hospital management system.

Candidate Requirements

• Applicants must be UAE Nationals and must have a valid Family Book.
• A bachelor's degree in Business Administration, Hospitality Management, Healthcare Administration, or a similar discipline is required.
• 3 to 5 years of experience in customer service, front office, or client-facing roles is needed.
• At least 1 to 2 years of experience in supervising a team or leading people is expected.
• Strong verbal and written communication skills in both Arabic and English are essential.
• You should bring strong leadership ability, good interpersonal skills, and sound problem-solving capability.
• Working knowledge of Microsoft Office tools is required.
• Familiarity with CRM platforms or hospital management systems will be considered an advantage.

Preferred Background

• Experience in a hospital, medical clinic, veterinary hospital, hospitality setting, or government service environment is preferred.
• Hands-on exposure to front-office administration and escalation handling is valuable.
• Understanding of service quality standards and performance indicators is an added benefit.
• Comfort working with people from different cultural backgrounds is desirable.

Core Strengths Needed

• Leadership and team coordination
• Customer service excellence
• Clear communication and relationship management
• Conflict handling
• Problem analysis and decision-making
• Planning and time management
• Strong attention to detail
• Professional conduct and confidentiality
• Flexibility and multitasking

Why This Opportunity Stands Out

Dubai Camel Hospital is recognized for advanced veterinary care, innovation, and research focused on camel healthcare. Joining the team means contributing to a respected healthcare organization while helping deliver excellent service to clients.

Benefits and Workplace Environment

• Competitive compensation and benefits.
• Learning, development, and training opportunities.
• A supportive and collaborative team culture.
• The chance to work with one of the UAE's prominent veterinary healthcare organizations.
• A meaningful long-term career in an organization focused on quality and innovation.

Application Note

Interested candidates who meet the UAE National requirement and have a strong customer service background can submit their updated CV to the hiring contact mentioned in the source information.