Crew Control Manager

Job summary

This role is focused on keeping flight operations compliant with company procedures and regulatory requirements while reducing avoidable delays that can affect on-time performance. The position also oversees the execution of published crew rosters so they remain aligned with budget expectations.

Key responsibilities

• Support strong on-time performance by introducing improved operational approaches.
• Examine and adjust published crew pairings and rosters to lift crew productivity against planned rosters.
• Work independently to complete routine duties and make practical day-to-day decisions.
• Coordinate and support audit preparation and execution activities.
• Monitor available crew standby capacity and keep it under review.
• Collaborate with other departments to strengthen cross-functional working relationships.
• Ensure adherence to all applicable regulations, policies, and procedures.
• Review and update relevant manual sections, including OPM and OM-A chapters.
• Audit crew management system rule settings, application behavior, and report outputs, then share findings.
• Track delays and operational issues, and document corrective actions for departmental follow-up.
• Encourage and reinforce a strong safety culture.
• Develop and implement succession planning for team members.
• Model cooperation and actively promote teamwork across the unit.
• Join training related to productivity tools and operational strategy.
• Handle issues with professionalism and sound judgment.
• Carry out coaching and issue-resolution assessments for team members.

Additional information

The role requires maintaining compliance, protecting operational performance, and continuously improving crew control processes. It also involves contributing to departmental efficiency, safety, audits, and team development.