Retail Store Manager

Role OverviewThis position owns the overall performance of a retail store, including sales growth, team leadership, supply chain coordination, profitability, compliance, and the in-store customer experience. The role also involves keeping the business at break-even or better, supporting employee engagement, maintaining standard operating procedures, and ensuring the store presentation aligns with visual merchandising expectations.Core AccountabilitiesDrive store revenue and anticipate future sales opportunities.Improve store profitability and support EBITDA growth.Track service-level performance and keep the store aligned with the annual operating plan.Build a strong talent pipeline to support future new store openings.Strengthen team capability and contribute to business topline performance.Maintain store excellence standards and SOP compliance.Support brand positioning, project execution, financial planning, and budgeting.Work toward category gross margin goals and overall store targets.Reduce shrinkage through regular audits and controls.Keep the store financially healthy by monitoring bottom-line performance and operating costs.Manage inventory ageing, stock turns, and negative inventory control.Track competition on product, pricing, and promotions, and share timely feedback.Execute store marketing initiatives, promotional campaigns, and events.People LeadershipManage attrition and support employee happiness and engagement.Identify, recognize, and develop high-potential employees.Optimize manpower allocation across categories.Provide functional and behavioral training support.Coach sales associates through training and career planning.Keep the team updated on new products, brands, and selling techniques.Ensure periodic reviews and feedback are completed for all store employees.Process, Policy, and ComplianceMonitor sales and inventory planning.Follow Mockshop guidelines.Ensure full implementation of SOPs by the team.Conduct regular SOP training sessions.Maintain store ranking and audit standards.Meet statutory compliance and operational requirements.Customer ExperienceEnsure visual merchandising standards are followed across the store.Make sure the team responds to customer needs effectively.Recommend suitable products, services, and customer-care solutions in a timely way.Maintain the customer base and engage them regularly through store updates and promotions.Achieve targets for conversion, Available To Ship (ATS), and NOB.Work toward an NPS score above 85%.Education and ExperienceApplicants should hold a graduation or post-graduation qualification and bring 3 to 9 years of relevant experience.