Implementation Specialist

About Doxel

Doxel applies computer vision and AI to the construction sector so teams can see progress, risk, and execution in real time. The product is used across complex projects such as hospitals and data centers, and it supports everyone from field teams to executives with more accurate decision-making and faster delivery. The company works with major industry names such as Shell, Genentech, HCA Healthcare, Kaiser, Turner, and Layton. Its automated progress tracking helps customers stay aligned on actual project status, leading to projects being completed, on average, 11% ahead of schedule and generating up to 16% savings on monthly cash flow. Doxel is supported by investors including Insight Partners and Andreessen Horowitz and is focused on helping transform the construction industry.

Role Overview

This position sits within the implementation function and is centered on keeping customer onboarding work moving smoothly. You will work under a senior Enterprise Implementation Manager and own the coordination layer of onboarding: understanding what each project needs, tracking inputs from internal teams, and following up quickly when something is missing or delayed. If a rollout starts to stall because a document is missing or a stakeholder stops responding, you will be the person who spots it early.

The job is highly hands-on and detail-oriented, suited to someone who takes pride in making sure tasks do not get overlooked. You will begin by supporting your manager’s accounts and, as you show consistent ability to drive onboarding work to completion, you will take on greater direct ownership of customers and accounts. It is designed for someone who wants visible impact and a clear path toward a broader implementation role.

This is a remote role based on the East Coast, with some overlap expected with EMEA hours.

Key Responsibilities

• Take ownership of onboarding requirements for assigned accounts and keep track of everything that still needs to be completed.
• Coordinate with internal teams responsible for delivering pieces of the implementation and ensure deadlines are met.
• Collect, organize, review, and prepare onboarding materials so they are accurate and delivered on time.
• Monitor several active onboardings at once and identify anything blocked, delayed, or at risk before it escalates.
• Escalate risks early to the manager with enough context to support decision-making, along with a suggested next step.
• Act as a communication bridge between different stakeholders so project status remains aligned.
• Support customer communication for assigned accounts and gradually expand into direct account ownership.
• Write clear, concise updates through email and asynchronous communication channels.
• Identify inefficiencies in the onboarding process and share observations that can improve how the team operates.

What Success Looks Like

• Gradually earn more ownership of customer-facing accounts by showing strong judgment and dependable execution.
• Contribute ideas that improve onboarding workflows and reduce friction across the organization.
• Handle multiple simultaneous onboarding projects and customer workstreams effectively.

Requirements

• At least 2 years of experience in software operations, implementation support, project coordination, or a comparable role involving multiple stakeholders.
• Ability to manage several parallel workstreams without losing track of dependencies or deadlines.
• A structured, process-oriented approach with a strong system for tracking follow-ups and open items.
• Exceptional organization and strong written communication skills.
• Open to coaching, self-aware, and able to absorb context before adding your own perspective.
• Self-driven, positive, and energetic in how you approach work.
• Strong aptitude and interest in learning new technologies continuously.
• Comfort with changing processes and a willingness to take initiative.
• Availability to work with both US and EMEA time zones.
• Willingness to travel for mandatory quarterly business reviews four times per year, plus additional travel when required.

Preferred Background

Experience in commercial construction, engineering, or design is a strong advantage. Additional value comes from prior work with SaaS implementations, customer onboarding, project coordination, CRM systems, or customer success platforms such as Planhat.

Equal Opportunity and Hiring Process Note

Doxel is committed to equal employment opportunity and considers all applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, or disability status. The company may use AI tools to support parts of recruitment, such as resume review or application analysis, but final decisions are made by people. Pay is determined by factors including location, skills, qualifications, competencies, and total experience.