Area Sales Head - Kanpur

Role overviewThe Area Sales Head for Kanpur will be responsible for accelerating business growth in the assigned location, expanding the customer base, strengthening the distribution network, and improving sales performance across mortgage lending and related offerings. The role also involves overseeing customer service quality, managing risk-related processes, and developing the team to deliver strong commercial outcomes.Key result areas and core responsibilitiesSpot new business opportunities across the location and build strategies for direct sourcing, retail DSA partnerships, and new customer acquisition to meet area targets.Increase mortgage lending volumes in the region by managing customer databases and converting opportunities through Relationship Managers.Build and maintain strong relationships with important clients, reduce turnaround time, and support cross-sell initiatives to grow the area’s customer base.Track lead generation, sales productivity, and RM performance metrics to build a strong achievement-focused sales culture.Study product placement and market competition across the location and help shape the distribution network accordingly.Review the local market regularly, identify emerging trends and mortgage opportunities, and share insights with head office.Work closely with retail DSA partners and create a structured touchpoint management approach to improve customer reach and response time.Plan engagement activities and sales training programs to strengthen partner capability and performance.Monitor SLAs, sales efficiency, and channel return on investment, while prioritizing the sale of higher-value products and structures.Improve customer satisfaction by guiding Relationship Managers, encouraging service excellence, and driving better operational practices.Engage key customers periodically to deepen relationships and support faster business growth.Track customer concerns and complaints and ensure timely corrective action.Support risk and review processes by supervising loan proposal preparation and documentation for controlled operations.Coordinate with customers and the Risk team to provide information needed to assess and monitor proposal creditworthiness.Prepare regular MIS updates covering profits, NPAs, new clients, and performance trends for reporting to Cluster Area Heads.Lead team development by coaching Relationship Managers to improve acquisition, retention, customer support, and overall performance.Nominate team members for product, behavioural, and negotiation training, and support self-development initiatives.Direct report purposeRelationship Manager: Responsible for supporting growth of the mortgages business and loan book by marketing and selling products and solutions to new and existing customers at targeted yields and fees, using a strong distribution network. The role also includes strengthening the channel ecosystem by identifying, empanelling, and activating retail DSAs through knowledge sharing and capability building; driving client and channel acquisition through networking, local programs, direct builder relationships, and cross-selling within group companies; building strong customer relationships; and ensuring loan structuring aligns with local market needs while following internal and regulatory guidelines.Risk and compliance expectationsThe role requires close attention to due diligence so that fraudulent loans are prevented and sales processes remain aligned with internal controls and regulatory requirements.Additional informationThe job description indicates a framework of key result areas and supporting actions, with up to 10 KRAs allowed for update.Location: Kanpur, Uttar Pradesh, India.