ജോലി വിവരണം

About HR Kickstart

HR Kickstart is a boutique HR consulting practice that supports ambitious startups, creative companies, and media businesses in building practical, scalable people operations. The firm provides fractional and project-based HR leadership, ranging from building core infrastructure to advising on strategy, with solutions shaped to fit the needs of fast-growing teams. Its work is rooted in hands-on experience, business-minded thinking, and respect for each client’s culture and values.

Role Overview

This position is for an operations integrator who can keep client work moving from signed agreement through final delivery. You will run the weekly operating rhythm, maintain visibility into deadlines and risks, and ensure leaders always know the status of each engagement. The role also includes near-term executive support, such as calendar management, travel coordination, and scheduling. As the business grows and additional support is added, administrative tasks are expected to decrease while higher-level operational work expands.

What You Will Do

Lead the full client-engagement lifecycle, from contract execution through consultant assignment, scoped deliverables, completion, and client satisfaction.
Facilitate a weekly leadership operating review to cover progress, delays, and decisions needed.
Ensure a smooth handoff from sales to delivery so nothing is lost between closing a deal and starting the project.
Monitor client wellbeing proactively and identify accounts that are healthy or at risk before issues surface.
Coordinate work across consultants, leadership, and support team members to keep delivery on track.
Keep consultants accountable for deadlines, quality standards, and client communication.
Stay ahead of due dates through frequent follow-ups and persistent check-ins.
Track meeting action items and confirm that commitments are completed.
Escalate risks and blockers early, along with practical solutions.
Create and maintain straightforward systems for tracking projects, deadlines, and responsibilities.
Manage the CEO’s calendar, including client meetings, prospect calls, travel, internal check-ins, and personal appointments.
Coordinate scheduling across multiple time zones with precision.
Arrange travel details such as flights, trains, hotels, event registrations, and workspace reservations.
Handle scheduling changes and the resulting cascade of reschedules when meetings move.
Own the company’s core operational tools, including systems for time tracking, billing, CRM, and project management.
Keep account and client information accurate across spreadsheets and internal systems.
Review, confirm, and approve contractor invoices and expense submissions.
Match time entries to client agreements and identify any discrepancies.
Serve as the main point of contact for access, setup, and troubleshooting across platforms.
Prepare operational reporting for leadership, including utilization, billing progress, and contractor hours.
Look for repetitive work and create more efficient ways to complete it.
Learn new tools quickly and adapt as the company’s systems evolve.
Identify bottlenecks and move promptly to resolve them.

Experience and Skills We’re Looking For

At least 4 years of background in operations, project management, or client services, ideally in professional services, consulting, staffing, or agency settings.
Proven ability to coordinate work across multiple people, teams, or workstreams.
Comfort with holding others accountable in a results-driven way.
Strong process mindset with a natural ability to spot inefficiencies and improve systems.
Very strong attention to detail and a habit of catching mistakes early.
Genuine interest in technology, with a willingness to explore and adopt new tools quickly.
Excellent written and verbal communication skills for working between founders, consultants, and clients.
High ownership mindset and the ability to act like a true steward of the business.
Sound judgment for knowing when to decide independently and when to involve leadership.
Experience in an HR consulting, staffing, or professional services environment is a plus.
Familiarity with CRM platforms and project management systems is beneficial.
Direct support experience with founders or senior leaders is an advantage.
Exposure to a company that has gone through a growth phase is helpful.
Comfort using AI tools and automation in a professional setting is a plus.

Compensation and Benefits

The role is salaried at $75,000 to $90,000 per year and is bonus eligible. Benefits include paid time off, sick time, a birthday day off, paid company holidays, and subsidized health benefits. The position is full-time, exempt, and remote-friendly.

Work Arrangement

This is a remote role, but the selected candidate must be willing and able to work during Eastern Time business hours in the United States.

Application Instructions

For quicker review, candidates should email their application materials directly. Submit a resume as a PDF, a short letter of interest as a separate PDF explaining why the role is appealing, and name the resume file using the format firstname.lastname.resume. In the email body, include the time zone of your most frequent working location.

Equal Opportunity

HR Kickstart is an equal opportunity employer and welcomes diverse perspectives as part of an inclusive team culture.

Operations Manager