Operations Coordinator

Role Overview

The Operations Coordinator will deliver confidential, polished, and forward-thinking support to the Managing Director for The Americas, the Senior Manager of Operations & Strategy, and the broader team. Working closely with colleagues and partners around the world, this person will become a dependable part of the executive function.

The position is fast-moving and varied, based at the center of the Americas operation. It calls for someone exceptionally well organized who can succeed in a hospitality-led, high-touch setting. The day-to-day scope includes executive calendar management, global meeting coordination, travel and expense administration, and support for cross-functional initiatives. A strong hospitality background, a practical mindset, and a willingness to be hands-on are important, as the role also supports key events, new openings, and the smooth running of behind-the-scenes operations.

Key Responsibilities

• Manage executive calendars and coordinate meetings across local and international time zones, including conference and virtual calls, while preparing research and materials ahead of meetings.
• Plan and oversee listening sessions, offsite meetings, and conferences for the Americas team.
• Assist c-suite leaders and company directors with projects related to people and finance, track progress against deadlines, and help drive work from initiation through completion across teams.
• Arrange domestic and international travel for the Managing Director, including visa-related requirements, and handle the full expense process for the Americas region in line with company policy.
• Review and approve PTO requests, along with associated approvals and forms, on behalf of the Managing Director.
• Develop strong working relationships with internal stakeholders across local and global teams.
• Support new openings and taskforce needs whenever required.
• Be available for occasional weekend work, public holidays, and offsite events.
• Bring prior hospitality management experience, including the ability to support offsite events in roles ranging from line-level support to management.

Required Experience and Skills

• Independent, proactive, and able to identify needs and act without waiting for direction.
• Excellent written communication, with strong grammar, editing ability, and an adaptable tone of voice.
• Very strong organizational skills, close attention to detail, and the ability to juggle multiple priorities with changing timelines.
• Resourceful and comfortable working on your own with sound decision-making.
• High emotional intelligence and the ability to adjust communication style to different situations.
• Experience coordinating projects or events.
• Handles sensitive information with complete discretion, professionalism, maturity, and confidentiality.
• Composed under pressure and effective in a fast-paced, evolving environment.
• Comfortable using Adobe, Microsoft Office tools such as Excel, Word, and PowerPoint, Zoom, and other productivity platforms.
• Experience with Micros POS and reporting is considered an advantage.

Compensation

The stated pay range for New York is USD 70,000 to USD 70,000 per year. Compensation may differ in other locations depending on market conditions and will be finalized based on experience and other factors allowed by law.

Additional Information

This role is based in New York, NY and is full-time, onsite. It requires flexibility for occasional weekends, public holidays, and offsite events. The role is built around a hospitality-driven environment and may involve support across different functions and event formats.